Head of Risk Control

* **Strategic Leadership & Change Delivery*** Own and operationalise the Target Operating Model (TOM) for UK/Ireland RC, including resourcing requirements, role clarity, and performance expectations.* Translate the Europe BI business plan into actionable RC strategies that drive new business conversion, improved risk selection, loss reduction, customer retention* Lead strategic projects which strengthen the RC value proposition.* Work collaboratively with Europe Underwriting Leaders to implement and refine survey guidelines and trigger processes, ensuring RC capability is embedded early in underwriting workflow.* Champion data capability development in partnership with enterprise or centralised resources, translating best practices to a UK context and ensuring RC-relevant insights drive decision-making.* **Talent Development & High-Performing Teams*** Attract, recruit, and retain top RC talent in a competitive market; develop clear career paths in both technical expert and leadership roles.* Manage staff performance through regular documented 1:1s, annual and half-yearly reviews, and continuous feedback.* Provide mentoring, coaching, and educational support to develop and maintain skill/knowledge levels required for organisational success.* Design and deliver a structured capability development programme to continually upskill Risk Control staff, ensuring the team can provide expert, market-leading risk control services to clients and brokers.* Coordinate training programmes aligned to general, specialist or regional initiatives and identified capability gaps.* **Regulatory & Governance*** Ensure Risk Control operations are compliant with all Travelers policies, procedures, and controls, including audit requirements.* Perform other duties as assigned.* **Leadership Experience:** demonstrated success in leading and managing teams, including in a matrix environment with geographically dispersed staff.* **Business Insurance Acumen:** Deep understanding of commercial insurance, underwriting processes, risk evaluation criteria, and insurance financials.* **Strategic Thinking & Change Leadership:** Demonstrated ability to use leadership transitions as strategic inflection points; experience translating organisational strategy into operational delivery.* **Data-Driven Decision-Making:** Comfort interpreting and using data insights, analytics, and performance metrics to optimise operations and inform strategy.* **Talent Development:** Track record of building high-performing teams, identifying talent gaps, and creating development pathways in specialised technical domains.* **Customer-Centric Mindset:** Experience positioning risk control as a value-add service to brokers and underwriters; proven ability to improve customer acquisition and retention outcomes.* **Excellent Communication Skills:** Strong written and verbal communication skills; ability to communicate effectively at all organisational levels and manage stakeholder expectations.* **Organisational & Planning Skills:** Ability to prioritise, adapt, and execute in a matrixed, fast-moving environment.* **Credibility with Stakeholders:** Ability to establish credibility quickly with diverse stakeholders including underwriters, business partners, external brokers, and regulators.* **Collaborative Approach:** Comfort working across functions and geographies to drive outcomes.* **Resilience & Decisiveness:** Proven ability to address performance issues and manage change effectively.* **Professional Designations:** Chartered Insurance Institute, Institute of Occupational Safety and Health, Institute of Risk Management or Institute of Fire Engineers or equivalent recognised credentials.* **Proficiency** with Microsoft Office (Word, Excel, PowerPoint) and core business systems.## **Employment Practices**Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.Travelers reserves the right to fill this position at a level above or below the level included in this posting.To learn more about our comprehensive benefit programs please visit .#J-18808-Ljbffr…