Senior IT Support Analyst

Senior IT Support Analyst – Permanent – London – £48,000 per annum

A fantastic opportunity has arisen for a Senior IT Support Analyst to join our London based global law firm on a permanent basis.

Key Responsibilities

• Deliver in-person deskside and audio-visual (AV) support, including event spaces and Tech Hub services.
• Troubleshoot and resolve technical issues across Windows, Office 365, mobile devices, and AV systems.
• Provide advisory support on legal tech tools, core systems, and configurations for legal workflows.
• Maintain accurate incident and request records in ServiceNow, following SLA protocols.
• Manage hardware assets, room setups, outage communications, and preventative checks.
• Collaborate with global and regional support teams to ensure seamless service delivery.

About You

• Strong interpersonal and client service skills, with a consultative approach.
• Comfortable advising under pressure, managing unknowns, and prioritising tasks.
• Experienced with core Microsoft tools, cloud-based apps, and ideally, legal DMS platforms (e.g., iManage).
• Previous technical support experience in legal or professional services is an advantage.
• Willing to participate in an out-of-hours on-call rota.

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