Atlantis Health
Atlantis Health is a global healthcare communications and behaviour change agency with a goal to improve health outcomes by supporting patients, HCPs and our clients to deliver change for good.
Role purpose
An account manager at Atlantis Health is responsible for building long-term client relationships through exceptional project delivery and acting as the primary day-to-day contact for assigned accounts. The role focuses on understanding client objectives, stakeholder unmet needs and translating them into effective patient engagement and behaviour change solutions.
You will work closely with internal teams including creative, strategic, medical writers to manage effective delivery, to ensure high quality deliverables that are within budget and to timelines.
Outside of project delivery, you will act as a trusted advisor, supporting clients to proactively seek opportunities to add further value, contributing to account growth and client success.
Client service delivery
- Leads the overall project execution as the Single Point of Contact (SPOC) for the client projects; leads status calls, client presentations, workshops and responds to project requests
- Communicates requirements, timelines, issues, status, and progress to all project stakeholders (clients, internal AH, and external suppliers involved in projects)
- Ensures high-quality standards are maintained throughout the project while managing project timelines and ensuring all AH procedures and industry standards are followed
- Proactively identifies and develops solutions for further opportunities and highlights potential issues
- Provides insight and analysis on overall project status and client relationship, including sharing valuable insights and project results within AH
- Leads financial management of the project, including opportunity planning, creating budgets, raising POs, reviewing cost estimates with external suppliers, raising invoices, and being accountable for profitability
- Collaborates as a team player and supports across all agency functions in delivery and pitch work
Client relationship building and business development
- Establishes and maintains trust-based relationships with key client stakeholders for individual projects and identifies opportunities to connect across client organisations
- Identifies opportunities to expand Atlantis’ scope of work within existing clients, proactively submitting organic growth proposals and ideas within the Client Service team
- Supports the development of new business opportunities (organic and new) through solution ideation, process mapping, budget creation, and attending pitches
Quality and Compliance
- Adheres to all Health and Safety Policies and Procedures in the Workplace
- Adheres to all other workplace policies and procedures
- Escalates any business risk as determined by policies and procedures
- Contributes to compliance, governance, and quality improvements in the workplace as defined by our Quality Management System
- Completes and passes all mandatory training by the due date
Competencies
CORE
- Resilience
- Agility
- Communication
- Collaboration
ROLE-SPECIFIC
- Project Management / Solution Delivery
- Strategic Business Development
- Solution Innovation
- Commercial Acumen
- Selling and negotiating
- Stakeholder management
- Leading others
Preferred experience and skills
- Proven ability to effectively manage large, national client accounts
- Proven ability to lead and deliver a range of deliverables such as patient/HCP-focused materials, client strategic consultancy, patient support programmes and other digital solutions on time and on budget
- Strong communication capabilities to manage both internal and external stakeholders
- Sound knowledge of the healthcare industry and the ABPI/EFPIA codes to be compliant and credible with leading pharmaceutical clients
- Previous line management experience is desirable; if you do not have line management experience yet but want the opportunity to join as a Senior Account (Solutions) Manager, please still apply
Our office is located in Richmond just outside the station.
You must have the right to work in the United Kingdom.
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