Payments & Refunds Administrator

Join to apply for the Payments & Refunds Administrator role at The Ardonagh Group.

An exciting hybrid opportunity has arisen to join our Client Money Refunds and Claims team within our IBA Department in Leeds.

Our new and modern office is in Leeds city centre, approximately 10 minutes’ walk from the train and bus station and along a bus route.

This opportunity is for the IBA Payments team who specialise in processing refunds and claims.

The team works closely with all other areas of the IBA department, liaising regularly to ensure all regulations are complied with. In a fast‑paced environment, progression in and out of the department is available to those who succeed.

Our work is specialised in handling client money and ensuring all our standards are met daily in line with FCA regulations.

What you will do

• Process refunds and claims payments within policy administration systems and banking platforms, and use the banks for investigations and reporting.
• Support audit requests for detailed information and conduct process walk‑through exercises.
• Ensure full compliance with FCA regulations, specifically CASS rules.
• Work with your manager to set and achieve monthly, quarterly, and yearly objectives while managing your own workload to meet agreed Service Levels (SLAs) and quality standards.
• Communicate and build relationships with other IBA departments and internal brokers and businesses to investigate and resolve any queried transactions.
• Manage internal accounts and act as a key point of contact for high‑volume clients and insurers.
• Be proactively involved and support continuous improvement and lean initiatives.

Who we are looking for

Education

Degree educated (or equivalent) in finance, business or accounting (desirable).

Skills

• Microsoft Excel experience
• Strong attention to detail
• Excellent organisational skills
• Ability to use own initiative as well as work within a team environment
• Capacity to work under pressure
• Ability to build relationships and influence internal and external stakeholders

Experience

Financial experience (desirable).

Benefits

• Holiday entitlement of 26 days plus bank holidays, increasing with length of service
• 35 working hours per week
• Opportunity to progress your career across the entire Ardonagh family
• Award‑winning learning & development offering and support to obtain professional qualifications to enhance your knowledge and career prospects
• Pension scheme for when you feel it’s time to retire
• 24‑hour Employee Assistance support for you and your family’s physical and mental wellbeing
• Corporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work and much more
• One day paid volunteering to give back to our communities
• Ardonagh Community Trust (ACT) – raising funds for charity with donation matching in your local community
• The Spotlight Awards, where we celebrate the best of the Ardonagh Group and all the bright talent across our business.

We offer genuine potential for both personal and professional development. Come and be part of our story and help us shape our future. What are you waiting for? Apply today and one of our team will be in touch.

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history, and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications have been received.

Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.

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