D365 Support Analyst

3 days ago Be among the first 25 applicants

Company Description
Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.

Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success.

Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.

We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.

Please visit our website: www.turnerandtownsend.com

Job Description
Our Dynamics 365 (D365) Support Team manage our D365 Finance & Operations system and our global user base. We are currently live with over 9000 users in UK, Australia, North America, Middle East, Europe, Asia and LATAM and will be rolling the product out globally.

The D365 Support Analysts are a key part of the support team. They support teams across Turner & Townsend, assisting users across various modules in D365 including project management & accounting, expense management, timesheets, and finance focused modules.

Responsibilities

• Provide support to end users and respond to queries raised in our D365 helpdesk. The D365 Support Analyst will be responsible for handling a range of queries related to areas such as project management and setup, purchase to pay, client invoicing, intercompany and purchase orders.
• Research and recommend solutions to problems raised by users.
• Provide one on one or small group coaching to select user groups.
• Report and investigate bugs and incidents.
• Maintain and update training materials on the D365 Hub.
• Support hyper care for new regions moving onto D365.
• Perform allocated system admin tasks.
• Support minor configuration changes to the live D365 environment.
• Test approved configuration changes within test environments for production readiness.

Qualifications

• Understanding of business systems and processes.
• Clear communicator, able to coach operational users through how to complete processes on D365.
• Strongly customer-focused, used to providing support to demanding users and teams, including senior stakeholders.
• Must be comfortable with working in a fast-moving, dynamic environment, and demonstrate flexibility and a “can-do” attitude.
• Quick learner - analytically minded, able to break down and understand information.
• Experience of project management and/or procurement processes is an advantage.
• Experience with an ERP system, specifically D365 is an advantage but not essential.

Additional Information
Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.
SOX control responsibilities may be part of this role, which are to be adhered to where applicable.
It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Finance
• Industries: Construction, Civil Engineering, and Business Consulting and Services

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