Product Governance Analyst

Product Governance Analyst

Department: Innovation

Employment Type: Permanent - Full Time

Location: UK - London

Reporting To: Julia Soong-Leblanc

Description

Thanks to continued significant growth we have an exciting opportunity for a new role within our Products teams for a Product Governance Analyst. CFC’s Products team engages with stakeholders across the business to create, develop and upgrade our innovative and market first product lines.

Within the dynamic and ever-evolving world of product development, each day presents a new and intriguing challenge. To ensure our customers remain at the forefront of our efforts throughout the product development lifecycle, we are seeking a Product Governance Analyst.

This role is ideal for someone looking to build expertise in conduct risk, regulatory frameworks, and product lifecycle management.

About the role

As the Product Governance Analyst, you will support the delivery of robust product governance and customer outcomes oversight across the business, ensuring products meet regulatory expectations and deliver fair value to customers.

• Support the Product Governance and Customer Outcomes Manager in bringing all CFC products within the scope of the Product Governance Framework.
• Contribute to annual conduct risk assessments for new and renewal business.
• Collaborate with stakeholders to support governance activities and elevate issues as needed.
• Assist in reviewing fair value assessments to ensure periodic product reviews aligned with the Product Governance Framework and FCA requirements.
• Help identify and elevate material findings and recommended actions to the Product Oversight Forum.
• Maintain and update product governance documentation and frameworks.
• Support internal and external audit requests related to product governance.
• Coordinate governance forums and committee meetings, including agendas, minutes, and action tracking.
• Collate and analyse MI to evaluate product performance.
• Contribute to developing dashboards and reporting tools for customer outcomes.
• Maintain team documentation and track actions.
• Attend relevant meetings, forums, and committees to contribute to governance discussions.
• Support the continued embedding of product governance, conduct risk, and regulatory requirements.

About you

We’re looking for a proactive self‑starter with solid regulatory knowledge and prior experience in either insurance, financial services, compliance or governance within an FCA‑regulated environment. You’ll have a strong interest in regulatory frameworks and customer‑focused product development.

You will enjoy working in a team environment with a strong work ethic and be comfortable communicating and collaborating with stakeholders at all levels. Excellent written communication skills including report writing.

Strong numerical and data analytical skills, with excellent attention to detail to help drive data‑led decisions. You’ll be proficient with Excel and PowerPoint to create dashboards, reports and presentations with programming skills such as SQL or Power BI.

Core Values

Love what you do: We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.

Challenge everything: We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to make things better.

Have fun, be good: Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.

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