Role Summary
One Big Circle Ltd is a Bristol technology company delivering Intelligent Video solutions. We are growing quickly and are seeking a proactive and motivated individual to join our team to support the business and our flagship product, AIVR (Automated Intelligent Video Review).
Responsibilities
- Provide a high level of customer service to our client base.
- Learn our application and service to provide technical support.
- Carry out technical troubleshooting of in-service devices via VPN using command line and GUI.
- Operate our ticketing system for incident management, request fulfillment, and customer communications including phone enquiries.
- Work to predefined procedures and respond to customers in line with company policy.
- Carry out proactive tasks to assist customers and monitor our product.
- Liaise with developers and other company members to highlight and resolve issues with our product.
- Assist the team in maintaining a knowledge base detailing resolutions for common issues and requests.
- Verification of acquired and generated data.
- Perform data quality processes as required.
- Interact with asset management processes.
Qualifications
- A collaborative approach to working.
- Strong communication skills - written, on the phone and in person.
- Experience accessing and configuring devices remotely.
- Confident user of technology.
- Keen interest in information technology.
- Proactive and positive approach to customer service.
- A keen eye for detail - ability to execute detailed tasks accurately.
- Solid organisational ability.
- Familiarity with or enthusiasm for rail.
- Previous experience within a service desk, help desk, or technical support role.
- Previous application support experience.
- Familiarity with MS Office/Google GSuite productivity software (Docs, Sheets).
Benefits
- Work-related training courses as required
- Complimentary snacks and refreshments including fresh fruit
- Access to Bike to Work Scheme
- Secure bike storage and shower facilities
You would be a valued part of a fast growing team where your ideas and opinions are valued as we continue the journey of One Big Circle.
How to apply
To apply please send a covering letter along with CV to jobs@onebigcircle.co.uk
Successful candidates will need to pass a BPSS (Baseline Personnel Security Standard) check as part of the onboarding process.
Seniority level
Employment type
Job function
- Analyst, Customer Service, and Information Technology
Industries
- Technology, Information and Media, Audio and Video Equipment Manufacturing, and Railroad Equipment Manufacturing
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