Product Analyst - (Purview/M365)

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Talent Acquisition Advisor at NHS Property Services Ltd

We have a fantastic opportunity for a Product Analyst (Purview/M365) join our team based nationally with flexible working. The salary on offer is £48,000 with eligibility for our annual 10% bonus.

This will be an 18 month FTC

About the role:

This Product Analyst role sits within the Digital & Data function, embedded in the Product team under the leadership of the Product Owner for Microsoft 365. With a focus on Microsoft Purview & SharePoint you'll play a pivotal role in ensuring these platforms are stable, secure, and delivering maximum value to the business. For Purview, you will help maintain governance and compliance, including monitoring and adjusting retention labels, classification labels, records management policies, supporting users, raising calls with Microsoft, and working with Information Governance colleagues. As a key member of the resolver group, you'll support the operational health of M365 services, particularly SharePoint for collaboration and content management, You'll troubleshoot issues, guide users, and contribute to platform improvements that align with business goals and regulatory requirements

Please note: Applicants must have a minimum of 2 years' hands-on SharePoint administration experience, including permissions management, site configuration, and PowerShell administration.

Experience

• Minimum 2 years in a SharePoint administration role, including permissions management and admin centre configuration.
• Minimum 1 year experience using Microsoft Purview for retention and classification labelling.
• Delivering 2nd line support for M365 cloud-based products with a focus on supporting SharePoint OneDrive, Lists, Forms and Teams, including issue resolution and configuration changes.
• PowerShell and Admin Centre configuration,
• Experience with Power Automate is desirable.

Knowledge

• A great understanding of SharePoint Management including using PowerShell to manage SharePoint.
• A strong understanding of Microsoft Purview, including creating and managing retention labels, classification labels, and records management settings.
• A good understanding of other M365 Cloud Apps including Lists, Forms and Teams
• Knowledge of Provision Point & ShareGate is desirable
• Must have a strong interest in cloud technologies

Key Responsibilities

• Support the Product Owner in shaping the roadmap and priorities for SharePoint and Purview.
• Respond to user queries and incidents, providing expert guidance and resolving issues with precision.
• Conduct root cause analysis to eliminate recurring problems and improve platform reliability.
• Collaborate with product colleagues to drive adoption, communicate product vision, and support change initiatives.
• Engage with end users to understand their needs, gather feedback, and inform training and support strategies.
• Ensure both platforms remain compliant with internal policies and external regulations.
• Monitoring incoming support tickets for M365, categorising issues and resolving tickets.
• Perform detailed root cause analysis of reported application issues, liaising directly with end-users to accurately document problem scenarios, provide clear resolution steps, and escalate only essential cases to developers.
• Identify and analyse recurring incidents, proactively proposing long-term solutions aimed at reducing future issues and enhancing application stability.
• Develop M365 Solutions including document management tools, workflows and other solutions, using forms, lists, Power Automate etc
• Maintain a proactive interest in personal and professional development related to Microsoft 365, and Microsoft Purview achieving Subject Matter Expert (SME) status to support the wider Digital & Data team effectively.
• Contribute to the product roadmap by providing recommendations on improvements and adoption opportunities highlighted through the resolver group activity
• Collaborate with third party vendors, internal developers and support teams to align on launch of new features that improve organizational capabilities
• Lead on ensuring that all new feature releases have been considered through service support and appropriate knowledge and support is provided to teams and end users following the release
• Support the vision for the technology with the wider Digital & Data leadership and colleagues with regular feedback
• Take proactive interest in developing personal and professional skills in the Product area and their technology to better support the wider Digital & Data team
• Participate in the evaluation and design of technical solutions, supporting the development of business cases, and identification / communication of associated risks and service support requirements

What we can offer you:

We understand how important life is outside of work so, as well as a competitive salary we will also offer:

• 27 days annual leave + 8 days bank holiday with the option to buy additional weeks leave.
• A Smarter Working Policy, empowering you to choose the location of how and where you work according to your daily activities.
• Training and development opportunities, providing opportunities for our colleagues to develop and progress their careers at all levels through our Professional Excellence Framework.
• SMART Pension contribution into which the company will contribute up to 6%
• A range of flexible benefits including NHS retail discounts and Cycle to Work Scheme.
• We have a great Colleague Assistance Programme and offer support for all areas of life.

An organisation with a passion…

We are an organisation with a passion for giving back. Putting money back into the NHS, raising £150,000 over 3 years for our charity partner Young Lives vs Cancer, supporting colleagues to volunteer within their local communities, and being committed to creating a sustainable working environment on our pledge to become net zero carbon by 2050. We understand that it's important to feel like the work you do is having a meaningful impact on society, and through our approach to being a responsible business, we make sure that every colleague is given the opportunity to make a difference.

We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential.
We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications.

Contact our Talent team at to find out more.

We have a fantastic opportunity for a Product Analyst (Purview/M365) join our team based nationally with flexible working. The salary on offer is £48,000 with eligibility for our annual 10% bonus.

This will be an 18 month FTC

About the role:

This Product Analyst role sits within the Digital & Data function, embedded in the Product team under the leadership of the Product Owner for Microsoft 365. With a focus on Microsoft Purview & SharePoint you'll play a pivotal role in ensuring these platforms are stable, secure, and delivering maximum value to the business. For Purview, you will help maintain governance and compliance, including monitoring and adjusting retention labels, classification labels, records management policies, supporting users, raising calls with Microsoft, and working with Information Governance colleagues. As a key member of the resolver group, you'll support the operational health of M365 services, particularly SharePoint for collaboration and content management, You'll troubleshoot issues, guide users, and contribute to platform improvements that align with business goals and regulatory requirements

Please note: Applicants must have a minimum of 2 years' hands-on SharePoint administration experience, including permissions management, site configuration, and PowerShell administration.

Experience

• Minimum 2 years in a SharePoint administration role, including permissions management and admin centre configuration.
• Minimum 1 year experience using Microsoft Purview for retention and classification labelling.
• Delivering 2nd line support for M365 cloud-based products with a focus on supporting SharePoint OneDrive, Lists, Forms and Teams, including issue resolution and configuration changes.
• PowerShell and Admin Centre configuration,
• Experience with Power Automate is desirable.

Knowledge

• A great understanding of SharePoint Management including using PowerShell to manage SharePoint.
• A strong understanding of Microsoft Purview, including creating and managing retention labels, classification labels, and records management settings.
• A good understanding of other M365 Cloud Apps including Lists, Forms and Teams
• Knowledge of Provision Point & ShareGate is desirable
• Must have a strong interest in cloud technologies

Key Responsibilities

• Support the Product Owner in shaping the roadmap and priorities for SharePoint and Purview.
• Respond to user queries and incidents, providing expert guidance and resolving issues with precision.
• Conduct root cause analysis to eliminate recurring problems and improve platform reliability.
• Collaborate with product colleagues to drive adoption, communicate product vision, and support change initiatives.
• Engage with end users to understand their needs, gather feedback, and inform training and support strategies.
• Ensure both platforms remain compliant with internal policies and external regulations.
• Monitoring incoming support tickets for M365, categorising issues and resolving tickets.
• Perform detailed root cause analysis of reported application issues, liaising directly with end-users to accurately document problem scenarios, provide clear resolution steps, and escalate only essential cases to developers.

• Identify and analyse recurring incidents, proactively proposing long-term solutions aimed at reducing future issues and enhancing application stability.
• Develop M365 Solutions including document management tools, workflows and other solutions, using forms, lists, Power Automate etc
• Maintain a proactive interest in personal and professional development related to Microsoft 365, and Microsoft Purview achieving Subject Matter Expert (SME) status to support the wider Digital & Data team effectively.
• Contribute to the product roadmap by providing recommendations on improvements and adoption opportunities highlighted through the resolver group activity
• Collaborate with third party vendors, internal developers and support teams to align on launch of new features that improve organizational capabilities
• Lead on ensuring that all new feature releases have been considered through service support and appropriate knowledge and support is provided to teams and end users following the release
• Support the vision for the technology with the wider Digital & Data leadership and colleagues with regular feedback
• Take proactive interest in developing personal and professional skills in the Product area and their technology to better support the wider Digital & Data team
• Participate in the evaluation and design of technical solutions, supporting the development of business cases, and identification / communication of associated risks and service support requirements

What we can offer you:

We understand how important life is outside of work so, as well as a competitive salary we will also offer:

• 27 days annual leave + 8 days bank holiday with the option to buy additional weeks leave.
• A Smarter Working Policy, empowering you to choose the location of how and where you work according to your daily activities.
• Training and development opportunities, providing opportunities for our colleagues to develop and progress their careers at all levels through our Professional Excellence Framework.
• Company-wide Colleague Referral Scheme
• SMART Pension contribution into which the company will contribute up to 6%

• A range of flexible benefits including NHS retail discounts and Cycle to Work Scheme.
• We have a great Colleague Assistance Programme and offer support for all areas of life.

An organisation with a passion…

We are an organisation with a passion for giving back. Putting money back into the NHS, raising £150,000 over 3 years for our charity partner Young Lives vs Cancer, supporting colleagues to volunteer within their local communities, and being committed to creating a sustainable working environment on our pledge to become net zero carbon by 2050. We understand that it's important to feel like the work you do is having a meaningful impact on society, and through our approach to being a responsible business, we make sure that every colleague is given the opportunity to make a difference.

We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential.
We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications.

Contact our Talent team at to find out more.

Desired Skills and Experience

Minimum 2 years in a SharePoint administration role, including permissions management and admin centre configuration.
Minimum 1 year experience using Microsoft Purview for retention and classification labelling.
Delivering 2nd line support for M365 cloud-based products with a focus on supporting SharePoint OneDrive, Lists, Forms and Teams, including issue resolution and configuration changes.
PowerShell and Admin Centre configuration,
Experience with Power Automate is desirable.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Analyst

• Industries

  Data Infrastructure and Analytics

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