Adult Social Care Financial Assessment Officer

Overview

We\'re Civica and we make software that helps deliver critical services for citizens globally. From local to state government, education, health and care, over 5,000 public bodies use our software to support over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day. With 21 years of growth behind us, we are at a pivotal point on our journey to realise that aspiration.

Why you\'ll love this role

This is a fully remote, on-demand role where you\'ll play a vital part in supporting Adult Social Care services during periods of increased demand or staffing pressure. You\'ll help ensure that financial assessments are completed accurately, fairly, and in line with the Care Act, enabling individuals to receive the support and benefits they\'re entitled to.

This role is ideal if you\'re experienced, detail-focused, and confident working independently. You\'ll be trusted to manage your workload effectively while being part of a supportive, experienced team that understands the realities of Adult Social Care.

Key Responsibilities

• Complete Adult Social Care financial assessments in line with Care Act legislation
• Ensure service user contributions are calculated accurately and fairly
• Manage workloads effectively to prevent or reduce assessment backlogs
• Use Adult Social Care financial assessment systems to complete work efficiently
• Access and use DWP Customer Information System (CIS) where required
• Maintain clear, accurate records to support audit and quality standards

Requirements

• Experience working in Adult Social Care or a related financial assessment or benefits environment
• Strong working knowledge of the Care Act and associated regulations
• Confidence using a range of Adult Social Care financial assessment systems
• DBS checked (or willing to undertake a DBS check, which can be provided)
• Highly organised with excellent attention to detail
• Able to work independently while delivering consistently high-quality outcomes

We Want You to Bring Your Whole Self to Work

There is no such thing as the perfect candidate, so if you think you have what it takes but don\'t necessarily meet every single point on the list above, please still get in touch. We\'d love to have a chat and see if you could be a great fit.

Why You\'ll Love Working with Us

As a company, we\'re passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

We know that when our people are happy, they work better and have greater job satisfaction. Here\'s what you can expect:

Benefits

• Time Off & Work-Life Balance
  • 25 Days Annual Leave + bank holidays - plus the option to buy up to 10 extra days
  • Days of Difference - Up to 5 extra days off for volunteering
• Financial Well-being & Security
  • Pension Contributions - 5% employer match to support your future
  • Income Protection - Up to 75% salary cover for long-term illness
  • Life Assurance - 4x salary tax-free lump sum
  • Critical Illness Cover - £25,000 lump sum (extendable to dependents)
• Health & Perks
  • Health Cash Plan - Claim back physio, therapies & more
  • Electric Vehicle (EV) Scheme - A wide range of electric & hybrid vehicles
  • Affinity Groups - Join employee-led communities
  • Bounty Bonus - Refer a friend & get rewarded

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.

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