Endoscopy Technician

Overview

Job Description – Clinical Application Specialist Consultant (Endoscopy Technical)

Duration: 6 months

Location: London, Manchester, Liverpool, Leeds, Cambridge

Hybrid: 50% onsite

Qualified Clinical Application Specialist Consultants (NHD- Non-Health Degree Professional) will be responsible for providing technical and end-user support for an Endoscopy medical device system. Technical support includes delivering operator training at customer facilities, providing on-site instrument implementation assistance, technical liaison, and support sales team efforts.

Responsibilities

• Organizing, testing, and updating medical devices, installing, and configuring hardware, software, and network products.
• Set-up and organization of equipment and workstations.
• Facilitate onsite customer training of new equipment.
• Effectively manages instrument implementations projects; assisting customers to perform instrument verification studies.
• Analyze verification study data and prepare statistical reports.
• Present verification data to the customer.
• Complete required documentation according to policies and procedures.
• Work with internal resources and the customer to resolve technical issues.
• This includes escalating complaints received from the customer to Technical Support, providing all required data and activities following escalation and complaint handling procedures.
• Ensure new instrument implementations are completed to meet timeline, budget, and customer satisfaction goals.
• Demonstrate effective working relationships with external and internal customers.

Job Requirements

• Minimum 2-3 years’ experience utilizing IT systems and processes
• Understanding of hospital IT practices and procedures strongly preferred.
• Knowledge of Software & Cloud infrastructure
• Ability to work independently or in groups in person or remote.
• Ability to travel regionally or nationally as needed (approximately 50% travel)
• Self-starter with the ability to work independently in an unstructured environment.
• Effective communication skills, both written and verbal
• Strong computer skills and knowledge of MS Office Suite, Service Based Software, CRM, and EP Evaluator
• An active driver’s license and a personal vehicle for commuting to assignments within three hours of home are required.

Seniority level

• Associate

Employment type

• Contract

Job function

• Science

Industries

• Medical Equipment Manufacturing
• Hospitals and Health Care

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