If you want to do work that matters, and play your part in helping to save countless lives across the globe – then working at Crowcon could be the place for you.
We’re dedicated to protecting people and the environment from gas hazards, providing single and multi-gas monitors for personal and large-scale infrastructure safety.
Function: Customer Service & Contact Center Operations
Job Type: Regular / Permanent
Role Type: Full time
Location: Abingdon, Oxfordshire
Responsibilities
As a member of the Field Service Team, you will be responsible for providing exceptional support and customer service to all customers as well as attending customers sites to perform proactive maintenance, repairs and commissioning of our products. Your main duties will include:
- Servicing, calibrating and repairing electronic gas detection equipment to the relevant standards.
- Ensure all serviced products are tested and left fully operational and – demonstrated to the site responsible person (recorded as such on-service paperwork).
- Support other team members on jobs that require multiple engineers.
- Provide customer ‘user training’ when required – once experienced.
- Work closely with the Service Admin team making sure jobs are scheduled efficiently and meeting customers’ requirements.
- Ensure service reports are completed accurately and submit them for processing on time.
- Complete RAM’s and POWRA’s when required (training given).
- Responsible for van stock holding and calibration gas holding, ensuring that it is appropriate for the customer base in your region, and that ‘life critical’ components are cycled regularly to ensure we can offer a first‑time fix where possible.
- Ensure all personal PPE is maintained within inspection expiry dates, all service clothing is clean and respectable at the start of the day, and all service equipment is ‘up to date’ and operational.
- Cover a geographical area based within the South West & Midlands(required) and other areas to cover 2-man jobs.
Qualifications & Experience
- HNC / HND in an electronics/electrical field or equivalent technical qualification preferred. Crowcon will provide full product training.
- Previous Field Service Engineering experience would be an advantage, but not necessary.
- Experience in electronic equipment service, troubleshoot/repair.
- Commissioning and/or installation experience desirable.
- Excellent customer communication skills in both writing and verbal.
- Full UK driving license essential.
- Confined Space, IPAF and Safety Passport is preferable, but full training provided.
- The role can be physically demanding when using access equipment and when occasionally accessing confined spaces.
About You
- You inspire with your passion and values.
- You are culturally sensitive.
- You are a collaborative team player.
- You are straightforward and have no interest in business / internal politics.
- You are curious and disrupt the status quo.
Company Benefits
- Paid Overtime 1.5 × hourly rate, double time on Sundays authorised when there is a requirement.
- 37.5 hour week contractually.
- Travel Time included in paid working hours.
- Company Van & Credit Card.
- Generous company pension (up to 10.5 % matched).
- Company shares.
- Health cash plan (Medicash).
- Eyecare scheme (with Specsavers).
- Corporate life insurance.
- 25 days holiday.
- Birthday off (after 1 year of service).
- Optional 3 days holiday purchase.
- 14 weeks paid maternity, paternity, adoption leave.
- Employee assistance programme.
- Learning and development opportunities.
- Salary sacrifice car leasing.
We believe working for us, should work for you, too. That’s why we have a comprehensive range of company benefits and perks, to help enrich your working‑life with us.
Our benefits include competitive holidays, private healthcare where applicable, an EAP, Medicash, YuLife, flexible and hybrid working, EV and Cycle to Work schemes, paid volunteering days, community initiatives and more.
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