Company: Avance Consulting

Apply for the Field Service Engineer Medical imaging equipment

Location: Birmingham

Job Description:

Job Description

Field Service Engineer will create/execute resources and programs to continuously improve installed base customer satisfaction and loyalty and provide excellent field service support for DSPECT and VERITON-CT. The Engineer will also have direct input to the Director of Service, Operations and engineering teams. This input is critical to further enhance product reliability, operability, and serviceability on a global basis.
Provide onsite support and phone support to field service organization problems and product issues related to software, firmware, networking and their clinical applications
Take personal ownership of the customer experience. Facilitate customer satisfaction through initiation of problem resolution and escalation.
Engage the necessary resources for problem resolution in a timely fashion.
Directly communicate and build rapport with customers as required. Follow up with customers to ensure all issues are resolved.
Support new product introductions and first of kind installations
Responsible for status reporting to internal/external customer support teams
Participate as a technical resource and or customer advocate as needed
Provide technical support to sales and applications as needed
Improve productivity by highlighting deficiencies and recommending change in tools, training, and processes
Reports to Director of customer service

Experience servicing and troubleshooting electrical/electronic equipment
3 years of experience servicing/installing medical imaging equipment CT & Nuclear preferred
Basic skills and qualifications with handling computers SW installations and upgrades, electronic-mechanic assembly
Able to work independently
Approximately 30% travel by air
Typical service area within 100 miles of metro region
Strong sense of customer service with excellent interpersonal skills

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Posted: April 11th, 2026