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Strategic Digital & IT Recruiter | Unearthing Top Talent for Success-driven Organizations
Location: Hybrid (UK-based – occasional travel to London required)
Full-time, permanent
The client’s IT Infrastructure team is focused on simplifying how employees work, engage, and collaborate by introducing new platforms and services. This role supports the vision of creating a truly digital workplace by leveraging Microsoft 365 services to meet the needs of colleagues across the organisation.
Key Responsibilities
- Manage and maintain the Microsoft 365 ecosystem, including Teams, OneDrive, Intune, and Entra ID.
- Provide Tier 3 support for M365-related incidents and service requests.
- Monitor system health, usage, and security compliance across the environment.
- Drive adoption of M365 tools and features to enhance collaboration and productivity.
- Support digital transformation initiatives aligned with business goals.
- Manage licensing for Microsoft platforms and services.
- Develop and maintain documentation, user guides, and training materials.
- Ensure compliance with internal security policies and data governance standards.
- Manage identity and access controls, MFA, and device compliance.
- Contribute to infrastructure projects focused on workplace modernisation and security.
- Leverage PowerShell and Power Platform (Power Automate, Power Apps) to automate workflows and administrative tasks.
- Other duties as directed by line management.
Core Skills & Competencies
- Proven experience administering Microsoft 365 in a mid-to-large enterprise environment.
- Strong knowledge of Entra ID, Azure, Teams, and Intune.
- Experience with PowerShell scripting and M365 security/compliance tools.
- Familiarity with ITIL practices and service management tools (e.g., ServiceNow).
- Broad expertise in on-premise and cloud-based infrastructure and security technologies.
- Understanding of cloud governance frameworks, including IAM, encryption, and compliance.
- Excellent written and verbal communication skills.
- Results-driven self-starter with high levels of initiative, energy, and mobility.
- Strong stakeholder engagement and customer-focused management skills.
- Knowledge of working in multi-site environments.
- Experience working in ITIL environments, particularly Change, Incident, and Problem Management.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
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