In House Engineering Quality & Continuous Improvement Lead & Service Engineer

* Research technical documents, reviews product specification and utilize resources such as technical monographs, company R&D experts, in-house databases, and personal technical background to communicate information to internal & external IHE customers.* Triage and resolves internal / external customers’ technical issues related to quality, applications, products, and delivery systems.* Participate in designing/improving information collection, documentation and archiving processes with other departments including but not limited to Marketing, Sales, Operations and Quality Assurance.* Participate as part of cross functional team associated with the customer intimacy programs; responsibilities may include project management, data collection and review, hosting and participating in recurring meetings, and issuing meeting minutes.* Perform other duties as assigned with or without accommodation.* Respond to customers’ complex technical inquiries (via telephone, email, and live chat) pertaining to the company’s product lines.* Responsible for cleaning and disinfecting routine, cleans, sanitizes and maintains records associated with each serialized equipment record to abide by all regulations.* Assist with IHE inventory receipts and inventory counts.* Inform management / other stakeholders of the status of repairs, scheduled inspections, unusual situations and any customer concerns.* Work with, direct and document the activities of subcontractors / outside services whilst working on-site in Chorley UK.* Maintain expertise through ongoing training and education. Also, must be willing to travel for training opportunities domestically and internationally.* Responsible for ensuring all service documentation is completed, timely and accurately by maintaining the accuracy and integrity of the company ERP system to include the following: inventory, service history, documented results and relevant transactions.* Respond to Medical Equipment Recalls and Alerts as directed by GSM & Corporate QA* Assist with special projects as assigned.* Will assist in training of new IHE trainees and apprentices.* Perform routine maintenance and calibration on biomedical equipment.* Repair and troubleshoot malfunctioning devices.* Conduct safety tests to ensure compliance with healthcare standards.* Document all maintenance and repair activities.* Collaborate with manufacturers for advanced troubleshooting.* Assess equipment for upgrades or replacements.* Maintain an inventory of spare parts and tools.* Ensure all equipment meets regulatory and accreditation standards.* Assist in the evaluation of new medical devices.* Update technical knowledge through ongoing education and training.* Develop and implement preventive maintenance schedules.* Keep abreast of new technologies and industry best practices* BTECH HNC / HND or relevant level of experience in an appropriate engineering field* Minimum of five (5) years technical services, engineering, quality experience required* Project management experience is highly preferred* Experience & certification in the following product area is highly desired:* Laboratory products (refrigeration, centrifuges, incubators etc.)* Medical Devices* Infusion systems (ambulatory, syringe & volumetric infusion pumps)* Evidence of continued professional development e.g. attendance at training courses (manufacturer & specialist).* Experience of QMS: ISO 9001.* Knowledge of relevant legislation, technical & quality national / global standards.* Understanding of the risks to patients & staff arising from the use of a wider range of laboratory / medical products.* Electrical / electronic experience.* Knowledge of the operation & maintenance of medical / laboratory products.* Ability to organise own workload* Ability to work without supervision using own initiative on low, medium & high-risk medical equipment.* Good communicator orally and written.* Understanding of clinical measurements / procedures.* Physically fit to undertake tasks involving frequently lifting & moving equipment.* Create & maintain effective professional relationships.* Responsive & flexible attitude & approach.* Experience of ISO 17025 / ISO 13485.* Planned maintenance of: Infusion Pumps.* Supervisory experience.* Experience within an EBME or OEM or Commercial department or equivalent.* Experience of MS Office 365.* Experience with a wide range of medical equipment.* Strong analytical and problem-solving skills.* Proficiency with diagnostic software and tools.* Excellent communication and interpersonal skills.* Ability to work under pressure and handle emergencies.* Knowledge of healthcare regulations and standards.* Prior experience in an engineering workshop setting.* Proficiency in reading and interpreting technical manuals.* High school diploma or equivalent.* Technical training in biomedical equipment technology.* Strong understanding of electronics and mechanical systems.* Ability to read and interpret engineering schematics.* Detail-oriented with strong organizational skills.* Basic computer skills, including proficiency with MS Office.* Ability to work independently and as part of a team.* Willingness to continually update technical skills.* Physical ability to lift and move equipment.* May need to lift equipment, parts, or boxes weighing up to 25 Kg.* Good hand and finger dexterity to use hand tools and work with small components.* A moderate level of physical effort in their work. This includes lifting, bending, walking, and standing for extended periods, as well as some exposure to potential hazards.At Resonant, we’re more than a leading life sciences company. We’re a global team dedicated to the uncompromising pursuit of quality to help our customers deliver on their mission: moving science forward. With touch points and products across clinical trial and diagnostic services – sourcing, supply chain and storage – we collaborate to solve our customers’ most complex challenges.#J-18808-Ljbffr…