Senior IT Support Technician / Team Lead

Senior IT Support Technician / Team Lead

Location: Bridgnorth

Hours: 40 hours per week. Monday to Friday (08:00 - 16:30)

Salary: £30,000

Are you an experienced IT professional ready to oversee with empathy, inspire a team, and still get hands‑on creating technical solutions? Or perhaps you’re currently supporting junior colleagues on the helpdesk and looking for that next step up?

About the Role

We’re looking for an IT Support Team Supervisor who thrives in a collaborative environment and is driven by making a real difference. This is a fantastic opportunity for someone who enjoys mentoring others while staying close to the tech.

What You’ll Be Doing

• Supervising, mentoring, and motivating a talented helpdesk team to deliver outstanding support.
• Setting clear goals and performance standards that align with our values and objectives.
• Coaching team members for growth and development, celebrating wins and guiding them over hurdles.
• Ensuring timely, accurate, and empathetic customer service every day.
• Recruiting, onboarding, and nurturing new team members.
• Handling escalated technical issues and contributing to continuous service improvement.
• Establishing best practices and driving excellence across the support process.
• Creating insightful reports on team productivity and customer feedback.

Who We’re Looking For

We’re looking for someone who not only thrives with technology but also enjoys mentoring and empowering their colleague to grow and succeed.

You’ll Need

• Experience as an IT Support Supervisor or Team Lead.
• A recognised IT qualification or equivalent hands‑on experience.
• Strong knowledge of Microsoft Windows (XP/7/10/11) and Office products.
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP).
• Experience with Active Directory and server operations (user accounts, backups) is a plus.
• A methodical, quality‑focused approach to problem‑solving.
• Excellent communication and interpersonal skills. You’re a natural collaborator.
• A passion for customer service and a calm, confident presence in busy environments.
• Ability to travel to site.

What You’ll Get

We’ll provide you with a supportive and engaging environment where you can grow your skills and further your career. We’ll work with you to develop your personal professional development plan, tailored to your goals and ambitions.

In Addition, You’ll Get The Following Benefits

• 25 days holiday plus bank holidays with the option to purchase more holiday days after your first year.
• Westfield Health Insurance.
• Discounted Gym membership.
• Company pension.
• Free onsite parking.
• Additional shift bonus (where applicable).
• Family Ironbridge Pass.

What To Expect

At Grainger & Worrall, we’re committed to creating an inclusive workplace where everyone is valued and respected. We believe that diversity drives innovation and excellence. Joining our team means being part of a culture that values positivity, adaptability, and teamwork. We strive to innovate and improve, ensuring everyone shares in our success.

We’re committed to supporting applicants with disabilities and we’re happy to make reasonable adjustments throughout the recruitment process and in the workplace to suit your needs. If you require any adjustments or additional support, please let us know.

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