Field Services Engineer

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Location: Hemel Hempstead with coverage across parts of London

Employment Type: Full-time, permanent,

Company Description

RVM Systems UK is a leading provider of reverse vending and automated recycling solutions, supporting retailers and governments to deliver large-scale Deposit Return Schemes (DRS). Part of the privately owned RVM Systems Group headquartered in Sweden, we operate globally across more than 40 markets and are trusted partners to many of the world’s largest retailers.

Our technology enables millions of consumers to recycle beverage containers every day, contributing to a circular economy and measurable environmental impact. With the UK DRS approaching and continued business growth, we are now expanding our UK service capability.

Why work with Us?

• Sustainable work: Reverse vending machines directly and significantly contribute to less littering and less carbon emissions.
• Global industry leader: We have been an established company for 30 years with a leading market share in many markets.
• Growth opportunities: We are growing fast and therefore there is a good chance for career advancement.
• Entrepreneurial and inclusive work culture: We believe in our people and give them accountability. Our company culture is based on togetherness, respect and reliability. Our employees are a valuable resource to us, and we encourage all employees to take personal responsibility, develop and grow.

Role Description

We are seeking a field service engineer to join our UK operations team. Based in or around Hemel Hempstead, this role covers Hertfordshire and parts of London and plays a critical part in ensuring the reliability, performance, and customer satisfaction of our reverse vending machine (RVM) installations. As the UK operation continues to scale this role has the potential to develop into a leadership position that helps shape the UK field service organisation as it grows.

Key Responsibilities

You will be a problem solver responsible for the installation, servicing, maintenance, and repair of reverse vending machines located primarily in retail stores. This includes attending breakdowns, carrying out preventive maintenance, commissioning new equipment, and supporting customers with technical training and guidance.

You will also ensure all work is completed safely and compliantly, producing accurate service reports, risk assessments, and method statements using company-provided digital tools. As a senior engineer, you will be expected to demonstrate strong diagnostic capability, take ownership of issues through to resolution, and represent RVM Systems professionally with customers and partners.

Specific Responsibilities

• Perform regular servicing and maintenance of recycling equipment.
• Attend breakdowns and complete timely, professional repairs on-site.
• Install, decommission, and provide training on equipment for safe usage.
• Produce risk assessments, and method statements, and maintain compliance records.
• Submit accurate work reports via the provided electronic device.
• Maintain safety standards and complete regular housekeeping records.
• Complete on-site system audits and evaluations.

Skills and Experience Requirements

• Previous Field Service Engineer experience is preferred.
• Good knowledge of mechanical and electronic processes required.
• Strong written and verbal communication skills.
• 5+ years installing and maintaining machines.
• Expertise in mechanical, electrical, vending systems or ePOS network setup advantageous.
• Proficient in email and online platforms; capable of completing online inductions.
• Full, clean UK driving licence.

Working Hours

• Monday to Friday
• Weekend availability is required (Rotational)
• Flexible working arrangements are available
• Fully equipped company van or suitable transport dependent on region
• Employees are provided with work phones, laptops, tools and workwear
• Fuel card will be provided

Requirements

• Minimum 3 years of experience as a Field Service Engineer.
• Electrical experience (preferred)
• Mechanical experience (preferred).
• Applicants should ideally be located within the geographical region advertised.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Information Technology

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