What You'll Be Doing
With over 100 years of engineering excellence, Ridgway Machines is a world‑leading manufacturer of precision taping and winding machines for the electrical, energy, and oil & gas industries. Recently acquired by Tokamak Energy to accelerate superconducting technology, we're involved in some of the world's most exciting engineering projects—including ITER's Fusion Power Plant and CERN's Large Hadron Collider.
From innovative designs to global customer support, we deliver expert solutions for clients worldwide. Based at Meridian Business Park in Leicester, we're a skilled team of specialist engineers working at the cutting edge of power generation machinery.
The Role
We're looking for an Installation Engineer to take ownership of the full lifecycle of our advanced machinery—from in‑house pre‑commissioning and testing through to global installation, training, and after‑sales support. You'll be the technical expert our customers rely on, ensuring our machines perform to specification and delivering world‑class service from factory floor to customer site.
This is a varied, hands‑on role where you'll spend around 75% of your time at our Leicester facility and 25% traveling internationally to commission machinery and train customer teams around the world.
Responsibilities
Installation & Commissioning
- Pre‑commission and test equipment in‑house to meet customer contract requirements
- Install and commission machines at customer premises worldwide
- Train customer personnel on machine operation and maintenance
- Carry out industrial electrical wiring, control software installation and updates
- Handle mechanical engineering tasks including pneumatic, hydraulic, and mechanical fitting
- Plan and coordinate international travel arrangements
- Dismantle and prepare finished machines for shipping
Inspection & Testing
- Conduct quality assurance checks on sub‑assemblies, complete machines, and production lines
- Perform Factory Acceptance Tests (FAT) with customers
- Prepare inspection documentation, test plans, test reports, and manuals
- Test machines to ensure compliance with customer specifications
- Develop and test new machinery
- Deliver customer demonstrations and product trials
Post‑Installation Support
- Provide after‑sales and warranty support to customers
- Monitor and respond to customer queries and technical issues
- Log and resolve breakdowns and outstanding issues
- Ensure all job activity checklists are kept up to date
- Maintain strong customer relationships and drive continuous improvement
Collaboration & Safety
- Work closely with Engineering, Production, and Sales teams to ensure quality and compliance
- Input into risk assessments, Technical Construction Files, and operation manuals
- Ensure all work complies with CE standards, health & safety legislation, and ISO procedures
- Prepare health and safety documentation and ensure appropriate PPE is used
- Provide internal training to support team development
Requirements
Essential
- ONC/HNC or degree in Mechanical and/or Electrical Engineering or equivalent experience
- Strong understanding of electrical, pneumatic, and hydraulic systems
- Experience with PLC‑based software systems and diagnostics
- Sound understanding of mechanical engineering principles
- Experience of installation, training, and providing technical support
- Excellent problem‑solving skills and ability to think on your feet
- Strong written and verbal communication skills
- Self‑motivated and able to work unsupervised
- Experience with quality documentation and procedures (ideally ISO standards)
- Good understanding of health & safety management
- Ability to travel internationally on a frequent basis
- Full driving licence and valid passport
Desirable
- Previous overseas travel experience
- Product knowledge or background in similar industry
- Commercial awareness and customer liaison experience
- Proven track record of working under pressure to deliver quality work at pace
Benefits
- Salary dependent on skills and experience and will be discussed from the outset
- 37.5 hour working week, Friday finish at 1.30pm for production teams
- 25 days paid annual leave (includes 3 days for Christmas shut down) plus 8 days paid public holidays
- Company Bonus scheme
- Stakeholder Pension
- Family friendly policies
- Training and Personal Development
- Some onward International Travel Opportunities
- Complementary corporate work wear
- Relocation Assistance
Important information for candidates
Pre‑employment screening
Please note that the appointment of the successful candidate will be subject to standard pre‑employment screening, as applicable to the post. This will include right‑to‑work, proof of identity and references.
Data privacy
Please note that any personal data submitted to Ridgway Machines as part of the job application process will be processed in accordance with the GDPR and related UK data protection legislation, for more information regarding GDPR please see: https://www.gov.uk/government/publications/guide-to-the-general-data-protection-regulation
Equality of opportunity
Entry into employment with Ridgway Machines and progression within employment will be determined only by personal merit and the application of criteria which are related to the duties of each post and the relevant salary structure. In all cases, ability to perform the job will be the primary consideration. No applicant or member of staff shall be discriminated against because of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
We're committed to building an inclusive and accessible recruitment experience.
If you have a disability or require any reasonable adjustments to support you through the application or interview process, please let us know. We're happy to make the necessary arrangements to ensure you can perform at your best.
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