Workshop Manager

Workshop Manager – Halfords Glasgow

Join Halfords as a Workshop Manager and lead a talented team of technicians to drive technical excellence and deliver exceptional customer service.

Key Responsibilities

• Lead the Workshop team to deliver technical solutions promptly.
• Collaborate with the Front of House team to ensure seamless customer service.
• Allocate jobs based on technical requirements and customer demand.
• Conduct daily huddles to keep the team informed and motivated.
• Inspire and mentor the team to develop their technical skills.
• Act as an ambassador for Halfords Values, promoting a positive and inclusive culture.

Key Accountabilities

• Understand customer demand and manage the team to exceed expectations.
• Communicate clearly with customers about work options and implications.
• Maximise team performance against sales and customer service targets.
• Ensure compliance with Health & Safety and quality standards.
• Support team engagement and bring Halfords Values to life.

Qualifications & Experience

• Level 3 in Light Vehicle Maintenance or equivalent experience.
• Proven leadership and mentoring skills.
• Excellent communication and organisational abilities.
• Strong track record of meeting targets and building relationships.
• Experience with compliance standards and in‑house systems.
• Valid driving licence.

Benefits

• 5.6 weeks’ annual leave
• Up to 50 % off garage bills in our Autocentres and 25 % off most Halfords products in our retail stores
• Discounts on groceries, shopping, insurance, days out, restaurants and more
• Family & Friends Discount Events
• Opportunity to buy a Trade Price Bike and enrol in the Cycle to Work Scheme
• Financial planning support via Wagestream – access up to 30 % of your salary in advance
• GP Access, 364 days a year, 24 hours a day
• Join the Share save scheme with a 20 % discount on shares
• Health Cash Plan – to access wellbeing services and claim back healthcare costs
• Pension Scheme & Life Assurance

Explore other Halfords roles and grow your career in a supportive and engaging environment.

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