Staff Product Engineer

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Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity? As a Staff Engineer, you will be a leader within the team and a strong contributor to the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.

Learn more about our engineering culture at intercom.engineering

Responsibilities

• Contribute to our technical architecture as we grow.
• Care about agility as much you care for scalability and availability.
• Contribute to all phases of software development including ideation, prototyping, design and implementation.
• Play an active role in hiring, mentoring and career development of other engineers
• Raise the bar for technical standards, performance, reliability, and operational excellence

Requirements

• Ideally, you’ve built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you’ve created
• Significant, demonstrated impact that your work has had on the product and/or the teams
• Deep knowledge of a high-level programming language
• You will have experience with Distributed systems
• 2+ years of experience as the primary technical leader for a team
• Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users.

Benefits

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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