Cloud Electronics Ltd. is a small audio electronics, design, engineering and distribution company. We are a specialist niche manufacturer of Commercial Audio Electronics, used around the world by some of the most prestigious brands in Retail, Hospitality, and Fitness & Leisure. The Cloud Electronics brand, is synonymous with premium design, build and sound quality and is the industries brand leader.
Cloud’s facility is clean, tidy and a pleasant environment to work in with a relaxed and professional atmosphere.
We are looking for a new member of the team to work within the Customer Service & Technical Support department.
The right candidate will need to demonstrate the right attitude and mindset, with an engaging personality. The Candidate will need to be self-motivated, pro-active, conscientious and punctual. Accuracy and attention to detail is very important to the role.
Most importantly, however, we are looking for the right person – someone who can work in a small-knit team and is adaptable.
The Role:
- You will be responsible for handling technical sales enquiries including specifying products, providing quotes, maximising sales and providing a high level of customer service
- Administer the company’s Sales Order Processing for UK & Worldwide orders including sales orders, repairs, stock enquires, logistics & shipping admin. Including all legal documentation and paperwork
Key Skills:
- Have good technical skills or be a practical thinker with a strong sales focus
- Highly efficient and able to make calculated decisions
- Possess excellent communication skills, both written and verbal
- Energetic, enthusiastic with an enquiring technical mind
- Accurate, consistent and diligent approach to duties
- Ability to learn fast and support the customer
- Passionate about providing first class customer service and a willingness to learn about Commercial Audio Solutions
- An interest in Technical Audio Electronics and / or Music Production
- Ability to work in a busy environment and have a ‘can Do’ attitude
- Be flexible, punctual and prepared to help out the rest of the organisation in a willing and positive manner
- Membership of ISCVE an advantage
Key Responsibilities:
- You will be responsible for handling technical sales enquiries including specifying products, providing quotes, maximising sales and providing a high level of customer service
- To be the first-line customer interface, communicating courteously with customers by telephone and e-mail;
- Deliver accurate technical product support via phone, email, or webchat;
- Audio system design support and product application assistance;
- Assist customers and integrators with Network & IT support relating to AV Systems;
- Administer the company’s Sales Order Processing for UK & Worldwide orders including sales orders, repairs, stock enquires, logistics & shipping admin. Including all legal documentation and paperwork;
- To attend any necessary training courses in line with company requirements and personal development;
- Maintain a good standard of organisation, general office duties, paperwork and administration;
- We are particularly interested in hearing from candidates with a strong technical ability along with the drive to learn and develop their product knowledge
Hours:
The role requires fixed working hours, Mon-Fri 08:30 – 17:00 with a 30min lunch break. This is a 40hrs / week, full-time position.
Salary is negotiable, based on candidate skills and experience. Employees will be enrolled in the Company pension scheme after successful completion of a probationary period.
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