Senior Technical Regional Service Engineer

Senior Technical Regional Service Engineer

Title: Senior Technical Regional Service Engineer - EMEA

Location: Remote based position with occasional visits to Dover Fueling Solutions Turnhout, Belgium (at least once per month for 1‑3 days). Candidates may work remotely from Belgium, UK, Germany or Sweden.

Role Overview:

The 3rd level support forms a technical "center of competence" for the Dover Fueling Solutions (DFS) product portfolio used in EMEA & French Overseas Territories. This includes all user functions, hardware, software and interfaces to peripheral devices and external systems. The product suite centers on fueling dispensers and associated equipment, comprising electrical and mechanical components. As a Senior Regional Service Engineer you will work directly with Field Technicians, providing training, product support and troubleshooting customer queries.

The position supports France and other French‑speaking territories and requires professional level fluency in both French and English.

Roles and Responsibilities:

• Act as Technical Support Level 3 for all DFS products in the region
• Troubleshoot issues and provide in‑depth field service data for analysis by DFS engineering
• Implement solutions from remote or on‑site as required
• Develop diagnostic and component troubleshooting guides
• Prepare technical documentation, procedural instructions and service information, including French translation as required
• Improve, increase efficiency and automate internal and technical processes
• Create product training material for DFS products that can be used on the Global platform LMS
• Provide hands‑on training for distributors and service partners in EMEA & French Overseas Territories
• Administrate technical requests via the JIRA ticket system, respecting country‑specific split between Regional Service Managers
• Manage distributor service organisation performance to ensure quality of work, adherence to health & safety regulations and contractual service level agreements
• Prepare and update spare parts list and support distributors in maintaining adequate stocks of genuine spare parts
• Maintain regular communication with Distributor Technical Managers and share good practices across the region
• Support After‑Sales/Service in various projects regarding new products and upgrades, providing expert input to enhance product serviceability

Project Management

• Planning, specification and provision of hardware and software updates
• Planning, specification, monitoring and evaluation of field tests
• Represent service in NPD and plan Beta testing for new products

Quality Assurance

• Localize errors related to HW component, SW subsystem, peripheral device, external interface
• Document error symptoms and test procedures
• Weekly/monthly consolidation and reporting of KPIs in Technical Support, Maintenance and EHS

Candidate Profile:

• Fluent in English and French languages
• Graduate engineer in electrical or information technology service delivery
• 5 years’ experience preferred
• Willing to travel at short notice within Europe (approx. 6 times per year, mostly to UK/France)
• Exceptional communication skills to train technicians and handle customer issues
• Strong relationship‑management skills to professionally handle customer complaints and issues

About Dover Fueling Solutions:

At Dover Fueling Solutions (DFS), we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do, but what really fuels us is our people. As an employee, we offer you the chance to work on new and innovative products and solutions, be mentored by collaborative, caring, and integrity‑driven managers and teammates, and grow in ways that are meaningful to you. Unique and interesting projects – both locally and globally – will challenge you and allow you to pursue rewarding career paths.

We are #EnergizedByGrowth.

DFS is part of a legacy of leadership that spans generations, comprising trusted and leading‑edge brands in the industry. As part of Dover Corporation, we provide advanced fuel‑dispensing equipment, including clean energy solutions, systems and payment, automatic tank gauging and wet stock‑management solutions. DFS’s product brands include Wayne Fueling Systems, OPW Fuel Management Systems, ClearView, Tokheim, ProGauge, Fairbanks, LIQAL, AvaLAN, and Bulloch Technologies. Headquartered in Austin, TX, DFS has manufacturing and technology development worldwide, with facilities in Brazil, China, India, Italy, Poland, the Netherlands, the United Kingdom and the United States.

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