Overview
Support Engineer - Assessment Day 26th of September
Our client is looking for STEM graduates with a genuine passion for technology to join their global Support team. As a Support Engineer, you will deliver exceptional technical solutions to the customers from first call to resolution.
All shortlisted candidates will be invited to an Assessment Day on the 26th of September at our client's offices in Bracknell.
Location: Bracknell, Berkshire (office-based, 3 days/week in the office)
Key responsibilities
- Maintaining ownership of incidents from the initial customer report to resolution.
- Prioritising and categorising faults promptly, escalating to other teams in the business where necessary.
- Delivering software or infrastructure updates.
- Following appropriate technical troubleshooting guidelines and techniques to diagnose and resolve issues.
- Maintaining a commitment to keeping customers informed and build and maintain relationships of trust with customers.
- Providing excellent customer service at all times.
About you
- Bachelors degree/equivalent in STEM or Computer Science related subject.
- Experience communicating technical information to a variety of technical and non-technical people.
- Highly technically able.
- Good experience of delivering customer service.
- Great spoken and written communication skills.
Seniority level
Employment type
Job function
Industries
- Staffing and Recruiting and Technology, Information and Media
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