Overview
We’re looking for an ambitious Service Desk Engineer with MSP experience to join a growing team. This is a great opportunity to build on your technical skills, gain Microsoft certifications, and progress your career in a supportive, forward-thinking environment.
Base pay range
Up to £35,000/year
What you’ll bring
- Experience working within a Managed Service Provider (MSP) or fast-paced IT service desk
- Strong knowledge of Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
- Good grasp of Windows OS support and basic networking (DNS, DHCP, VPN)
- Excellent communication and customer service skills
- Ability to problem-solve, prioritise, and adapt in a busy environment
Nice to have
- Familiarity with ITSM platforms (Halo, Autotask, ServiceNow)
- Experience using RMM tools for monitoring & remote support
- ITIL awareness or certification
- Microsoft Fundamentals certifications (MS-900, AZ-900, SC-900)
What’s in it for you
- Professional development – support with Microsoft certifications
- A people-first culture with genuine career progression opportunities
- 23 days holiday (plus bank holidays and your birthday off)
- Private medical cover (Bupa) via salary sacrifice
- Electric car scheme & modern, spacious offices
- Hybrid working – ideally 2 days per week in our St. Ives office
Seniority level
Employment type
Job function
Industries
- IT Services and IT Consulting
Apply now to take the next step in your IT career.
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