About Us
Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform.
Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results.
Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners.
Join us in shaping the future of hospitality!
About the Role
We are looking for a Technical Product Specialist to join our dynamic EMEA Sales team. This role is critical in accelerating local implementation timelines and supporting technical aspects of the sales process across the region. You will act as a technical liaison between Sales, Product, and Customer Success, ensuring our prospective and new customers experience a smooth, fast, and technically sound onboarding.
The ideal candidate is technically fluent, commercially aware, and excited about improving how Canary’s products are delivered and understood in-market.
Key Responsibilities
- Implementation Acceleration:
- Collaborate closely with Sales, Product, and Implementation teams to streamline and localize rollout processes.
- Identify and remove bottlenecks in the technical onboarding journey for new customers in the EMEA region.
- Work directly with customers’ IT and operations teams to ensure technical readiness and compliance.
- Sales Support & Technical Expertise:
- Join sales calls to provide technical insight and credibility, particularly during complex negotiations.
- Help prospects understand integration requirements, data flows, and architecture.
- Assist in answering technical RFPs, security documentation, and architecture diagrams.
- Stakeholder Collaboration:
- Act as the technical point of contact between regional sales and the global Product and Engineering teams.
- Translate local customer requirements into actionable feedback for product development and localization.
- Process & Documentation:
- Develop and maintain technical documentation and resources tailored to the EMEA market.
- Support in the creation of implementation guides, best practices, and FAQs to scale knowledge across teams.
Requirements
- 10+ years of experience in a technical product, solutions engineering, or implementation role within a SaaS or hospitality tech company.
- Strong understanding of APIs, integrations (especially with PMS or payment systems), data privacy, and IT security principles.
- Experience supporting a commercial or pre-sales function.
- Exceptional communication and stakeholder management skills, particularly in cross-functional and multicultural environments.
- Proficient in both written and spoken English; additional European languages (e.g., Spanish, French, German) are a strong plus.
- Self‑motivated and comfortable working independently in a fast‑paced, remote‑friendly environment.
Benefits
We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits:
- Canary Days: Each month we provide company-wide days off to ensure there is at least one extended weekend or day off.
- Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals.
- Professional Development Chats: We provide budget to help drive cross‑functional professional development conversations across the organization.
- Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city!
- Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay.
Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.
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