Competitive salary, company car/allowance, plus benefits
About The Vella Group
The Vella Group is a leading accident repair company dedicated to delivering high-quality vehicle repairs with outstanding customer service. With a strong reputation in the automotive repair industry, we pride ourselves on innovation, professionalism, and a commitment to excellence. Our teams work in a collaborative and supportive environment, and we are passionate about investing in our people to help them grow and succeed.
About the Role
We are seeking a highly motivated Production Manager to oversee the day-to-day operations of our accident repair centre. This role is central to ensuring efficient workflows, high-quality repairs, and exceptional customer service. The ideal candidate will lead a skilled team of technicians, maintain compliance with industry standards, and drive continuous operational improvements.
Key Responsibilities
Site Operations Management
- Oversee daily operations, ensuring efficiency, productivity, and timely completion of vehicle repairs.
- Maintain the highest standards of repair quality, aligned with manufacturer and insurance requirements.
- Implement and optimise workflows to minimise delays and maximise operational efficiency.
- Lead, motivate, and develop a team of technicians and apprentices.
- Conduct regular team meetings to communicate goals, updates, and expectations.
- Identify training needs and coordinate development programs to enhance skills and performance.
- Manage staff performance, including appraisals, performance improvement, and recognition of achievements.
Customer Service
- Ensure excellent customer experiences by addressing queries, complaints, and concerns promptly and professionally.
- Maintain clear communication with customers regarding repair progress and timelines.
- Monitor budgets, control costs, and work to achieve financial targets for the site.
Health, Safety & Compliance
- Ensure all operations comply with health and safety regulations.
- Conduct regular inspections and risk assessments to maintain a safe working environment.
- Ensure staff adhere to industry standards, including BSI 10125, and maintain required certifications.
Performance Reporting & Process Improvement
- Monitor and report on key performance indicators (KPIs) such as repair turnaround times, customer satisfaction, and profitability.
- Analyse operational performance to identify opportunities for improvement.
- Collaborate with senior management to implement new processes, technologies, or systems to enhance efficiency.
Additional Information
- Flexibility in working hours may be required depending on workload.
- Additional duties or assignments may be requested at your primary location or other company sites.
#IND1
Job Types: Full-time, Permanent
- Company car
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Referral programme
- Sick pay
Ability to commute/relocate:
- Preston PR2 2YL: reliably commute or plan to relocate before starting work (required)
#J-18808-Ljbffr