Overview
Technical Account Manager | Bristol | Permanent | Up to £45,000 basic + bonus + car allowance
Peaple Talent are partnering with a tech focused consultancy business in Bristol looking to recruit a Technical Account Manager.
Responsibilities
- Take ownership of building strong, enduring, and profitable customer relationships, including handling escalation issues appropriately.
- Coordinate communications and activities with both internal departments and external parties.
- Guarantee that each client has a clearly defined and robust account development plan tailored to their needs.
- Build collaborative, strategic customer relationships based on mutual value and trust.
- Gain deep insights into each customer’s specific business requirements.
- Expand existing accounts and increase profitability though thoughtful growth strategies.
- Leverage our clients’ services to consistently deliver high-quality, customer-focused experiences.
- Create and evolve key customer engagement strategies and manage the lifecycle of customer contracts.
- Spot emerging trends and potential business opportunities within client accounts.
- Possess a comprehensive grasp of contractual elements and commercial frameworks.
- Represent our client professionally in the market and internally, reflecting their values and commitment to outstanding client outcomes.
- Collaborate directly with customers to co-develop strategic plans.
- Seek out and pursue new opportunities offer value-added services and drive revenue growth.
- Track and report key performance indicators and milestones regularly.
- Present proposals and updates in person or virtually, as required.
Qualifications
- Demonstrated success in client-facing or account management roles.
- Able to navigate complex situations with tact, demonstrating emotional intelligence and interpersonal skills.
- Skilled in delivering impactful and engaging presentations.
- Strong written and spoken communication abilities, consistently maintaining a professional tone.
- Naturally inquisitive, detail-oriented, and strong in critical thinking.
- Goal-oriented and driven by performance, with a strong desire to succeed.
- Capable of managing time effectively, setting priorities, and staying organized while working independently.
- Comfortable building professional client relationships and overseeing account performance with confidence.
- Ability to discuss the Microsoft technology ecosystem, and staying up to date with new tech trends.
- Proficient in Microsoft 365 tools, including day-to-day use and troubleshooting.
- Background in IT Managed Services.
If you are interested in this position, please apply on LinkedIn with an up to date copy of your CV.
Additional information
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Industries: Technology, Information and Media
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