D365 Functional Consultant (Customer Service / Contact Centre)

D365 Functional Consultant (Customer Service / Contact Centre)

Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting how employees are at the heart of Version 1.

We’ve been awarded: Innovation Partner of the Year Winner 2023 Oracle EMEA Partner Awards, Global Microsoft Modernising Applications Partner of the Year Award 2023, AWS Collaboration Partner of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023.

As a consultancy and service provider, Version 1 is a digital‑first environment and we do things differently. We’re focused on our core values; using these we’ve seen significant growth across our practices and our Digital, Data and Cloud team is preparing for the next phase of expansion. This creates new opportunities for driven and skilled individuals to join one of the fastest‑growing consultancies globally.

Job Description

Location: UK – must be eligible for Security Clearance

Remote working: Hybrid – customer location (Lincolnshire)

Type: Full‑time

Role: We are seeking an experienced Microsoft Dynamics 365 Functional Consultant to join our growing consultancy team. This role focuses on Customer Service and Contact Centre solutions, supporting a diverse portfolio of clients — including public sector and local council organisations. As a trusted advisor, you will lead client engagements, drive solution design, and ensure successful configuration and implementation of Dynamics 365 Customer Service in line with best practices and out‑of‑the‑box functionality.

Key responsibilities

• Work closely with stakeholders, product owners, business analysts, and development teams to define business requirements and translate them into effective D365 Customer Service solutions.
• Participate and lead in design workshops, gathering requirements to define the business solution and promote out‑of‑the‑box use of D365 capabilities.
• Configure and customise D365 Customer Service applications to meet business needs.
• Create and maintain functional design documentation, process flows, and configuration specifications.
• Support delivery including testing, training, and deployment.
• Advise customers and teams on D365 best practices for out‑of‑the‑box implementations.
• Stay current with the latest D365 releases and Microsoft Power Platform updates to continuously enhance solutions.

Qualifications

• 3–7 years of experience as a D365 Functional Consultant, ideally within a consultancy environment.
• Strong functional knowledge of Dynamics 365 Customer Service, including Omnichannel / Contact Centre capabilities.
• Proven experience delivering projects across multiple customers, ideally within public sector or council environments.
• Hands‑on configuration experience in Dynamics 365, including workflows, forms, views, and business process flows.
• Solid understanding of Power Platform components (Power Automate, Power Apps, Dataverse).
• Ability to facilitate workshops, gather requirements, and translate business needs into technical solutions.
• Excellent communication and stakeholder management skills at all organisational levels.
• Experience working with Agile delivery teams is highly desirable.
• Relevant Microsoft certifications (MB‑910, MB‑230) are advantageous.

Personal Attributes

• Consultative and proactive problem solver.
• Strong analytical mindset with attention to detail.
• Comfortable working independently and collaboratively within cross‑functional teams.
• Adaptable and confident engaging with diverse clients and industries.

Benefits

At Version 1, we offer a comprehensive benefits package including hybrid scheduling, business travel, tech‑related benefits, private medical and life insurance coverage, free eye tests, and contributions towards glasses. We provide incentives for certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat. Our employee‑designed Profit Share scheme shares company profits quarterly, and we support professional growth through Pathways Career Development quarterly program.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Consulting

Industries

IT Services and IT Consulting

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