FORMANCE is seeking a Solutions Engineer to support our Sales teams in a fast-paced, high-performance environment.
You’ll be the technical backbone bridging our product with client needs, helping scale our go-to-market efforts and shaping how customers experience our platform.
This hybrid role combines technical expertise, client-facing problem-solving, and product integration, with plenty of room to grow and shape the scope based on your strengths.
You’ll play a key role in ensuring our solutions are robust, well-integrated, and tailored to our customers\' needs, all while collaborating closely with Sales, Product, and Engineering in a hybrid environment that values flexibility and connection.
What you\'ll do
- Work mostly on post-sales operations.
- Work closely with the founders and the (future) CSM team throughout the customer journey
- Gain a deep understanding of our users, their business objectives, their flows of funds to demonstrate value effectively.
- Ensure an excellent customer experience and apply technical expertise throughout the implementation by maintaining consistent, clear communication with multiple stakeholders.
- Differentiate between “must-have” and “nice-to-have” requirements and feedback from the customer during the deployment.
- Document the implementation project plan for both internal and external stakeholders. Define project milestones, meet them, and clearly communicate dependencies and ownership.
- Identify and mitigate project risks such as scope creep, stakeholder engagement, customer IT resourcing, and internal backlogs, escalating issues to internal or customer executives as necessary.
- Use these "live" cases to create a repeatable playbook, incorporating learnings, frameworks, and best practices to support our growth.
Who you are
- Over 5 years of experience in Technical Project Management, Sales/Success/Solution Engineering, or other customer-facing roles with scale-ups or enterprise business clients.
- A technical background in software engineering, in the Payments or Fintech space.
- A passion for precision in scoping implementations or migrations, and excelling in negotiations with strategic thinking, patience, and emotional intelligence. You\'ll handle complex, cross-functional projects daily.
- Ownership mentality and initiative—if you see something that needs to be done, take action!
- Comfortable holding team members accountable for tasks and deadlines.
- Enthusiastic about learning technical domain-specific concepts such as ledgering, payments, integrations, complex money flows, and Open Source.
- Meal vouchers: €10/day, with €5.50 covered by Formance (optional).
- Health insurance: Full coverage by Formance (Alan Blue plan).
- Public transport: 50% reimbursed.
- Remote work allowance: €50/month + €500 one-time setup bonus.
- Equipment: Latest MacBook Air or equivalent provided.
About Formance
Formance is building the next-generation financial infrastructure - open-source, developer-first, and built to power the most ambitious fintech products of tomorrow.
Formance is global native and serving enterprise companies around the globe, around the clock, to build and scale their financial applications.
Backed by top-tier investors, we’re a post-Series A company based in the US and France, experiencing rapid growth with offices in Paris, Lyon, and soon New York City.
Seniority level
Employment type
Job function
- Engineering and Information Technology
- Industries: Software Development, IT Services and IT Consulting, and Information Services
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