Account Development Manager - Channel Partners
Tollring, Uxbridge, England, United Kingdom
Are you an ambitious relationship-builder with a passion for driving growth in the SaaS space?
Join a global leader in business intelligence software as an Account Development Manager, where you’ll play a pivotal role in accelerating revenue, strengthening partner engagement, and showcasing cutting‑edge analytics solutions trusted by over 31,000 customers worldwide.
This is an exciting opportunity to step into a high‑impact role within a multi‑award‑winning organisation celebrating 30 years of innovation. If you thrive in a collaborative, high‑performance environment and are ready to shape the future of partner success, we want to hear from you.
The Role at a Glance
- Title: Account Development Manager – Channel Partners
- Location: Uxbridge, West London (Hybrid Working – Thursays Office Days)
- Base Salary: Up to £40,000 DOE
- Bonus & Benefits: Company bonus, benefits, and full‑time permanent position
- Hours: Monday to Friday, 9:00‑5:30 (37.5 hours per week)
- Line Manager: Head of Customer Growth
- Company: International, market‑leading business intelligence software
Key Responsibilities
- Collaborate with channel partners to uncover growth opportunities through increased licence volumes and the introduction of new products and services.
- Own partner support queries, delivering a smooth, high‑quality experience that reflects Tollring’s standards.
- Guide partners on how to best position and maximise our technology in line with partner agreements, delivering tailored product demonstrations that speak directly to partner and customer needs.
- Work closely with internal teams to ensure partner requests are actioned quickly and effectively, while monitoring customer usage trends daily, weekly, or monthly to boost engagement and identify revenue opportunities.
- Spot early risks and take proactive steps to reduce churn, collaborating with colleagues across the business to provide a seamless, unified partner experience.
- Lead or support projects that drive revenue growth or enhance operational performance within the Customer Success team.
- Maintain proactive and reactive contact with partners and accurately forecast revenue – managing opportunities and risks with precision.
Skills and Qualifications
- 3+ years’ experience in account management, customer success, or other client‑facing roles, with clear potential for progression.
- Strong commercial awareness, particularly within SaaS business models.
- Proven experience managing partner and customer relationships.
- Proficiency in Microsoft Office applications and CRM systems for opportunity management.
- Ability to develop structured, strategic solutions and maintain a high level of technical understanding of products.
- Excellent problem‑solving and troubleshooting abilities.
- Strong organisational skills with the capability to prioritise effectively and meet deadlines.
- Exceptional interpersonal and communication skills for both internal and external engagement.
Personal Attributes
- Proactive team player with a positive, can‑do attitude and initiative.
- Demonstrates exceptional attention to detail and delivers high‑quality work.
- Clear and confident communication, both written and verbal, with strong interpersonal skills.
- Personable, decisive, adaptable, presentable, and articulate.
- Upholds high personal and ethical standards aligned with company values.
About Tollring
We are a multi‑award‑winning software developer specialising in Business Analytics, Call Recording and Fraud Management. With offices in the UK, USA, India and Australia, we partner globally with over 31,000 businesses and continue to grow. We celebrate our 30th anniversary this year, marking a legacy of meaningful impact for organisations.
Benefits
Competitive salary, company bonus, benefits package, hybrid working, opportunities for career progression.
Equal Opportunity
Tollring is an equal opportunities employer. We are committed to building a diverse workforce that reflects the communities we serve.
Accessibility
If you have a disability or support need and require adjustments or support to apply for this role or attend the interviews, please let us know as soon as possible and we will do everything possible to accommodate you.
Apply Today
Bring your commercial acumen, passion for partnership growth, and drive to perform – and join a business where teamwork, integrity, energy, and excellence are at the heart of everything we do.
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