This is a once in a lifetime career opportunity for an exceptional counselling professional to join a truly Service‑Led business, the industry‑leading EAP and OH provider & Sunday Times ‘Best Places to Work.’
Role
Hybrid – Manchester office. Full‑time.
Responsibilities
- Effectively maintain an active caseload of structured video counselling sessions, utilising a Solution Focused Brief Therapy approach.
- Maintain an active caseload of Digital CBT clients, including Digital Trauma Programme.
- On request, manage a caseload of high intensity counselling cases via video – working with those who require a higher level of psychological intervention such as CBT or EMDR.
- Demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed, at risk or where child and adult safeguarding concerns are identified.
- Provide immediate emotional support and guidance to callers via our 24/7 helpline – completing clinical assessments and signposting appropriately.
- Conduct risk assessments and work in line with the BACP code of ethics – ensuring the highest level of service and support is provided.
Qualifications
- Be BACP accredited or working towards accreditation.
- Be trained in CBT or EMDR or be completing relevant higher‑level qualifications.
- Have relevant telephone experience and/or EAP experience.
- Possess a high level of computer literacy (MS Office, Word, Excel and PowerPoint).
Benefits
- 25 days’ holiday, plus bank holidays.
- Day off on your birthday.
- Holidays increase after 2‑ and 5‑years’ service.
- Cash plan for you (and your children, if any).
- Contractual sick pay.
- Private medical insurance after 5 years’ service.
- Pension plan and life insurance.
- Pension plan contributions increase after 5‑ and 7‑years’ service.
- Support with revalidation and CPD.
- Funding support with training and development.
- Holiday season bonus after 3 years’ service.
- Profit share scheme.
- Season ticket loan scheme after 6 months and successful completion of probationary period.
- Cycle to work scheme after 6 months and successful completion of probationary period.
- Access to Employee Assistance Programme.
- Social sessions on the last Friday of the month with free food and drink – we call this Fab Friday!
- Company incentives, access to discount schemes.
- Paid membership to BACP upon successful completion of probationary period (or equivalent accrediting body).
- Free 24/7 onsite gym with regular group classes.
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