Overview
Senior Customer Success Manager (UK-Based, Remote) — Location: Remote (UK-Based Only) with occasional travel for team and client meetings.
Base pay
£60,000 base + up to 50% commission + benefits (flexible for the right candidate).
Employment type
Full-time, Permanent
About us
We’re a fast-growing renewables consultancy on a mission to accelerate the energy transition. Help build a greener future and a top-tier customer success function as our new Senior Customer Success Manager, shaping how we support and grow client relationships — driving impact, retention, and expansion.
What you’ll be doing
- Own a portfolio of key client relationships, ensuring value delivery, satisfaction, and renewals
- Identify growth opportunities and work with commercial teams to drive upsell and cross-sell
- Act as a trusted advisor, guiding clients through best practices and ensuring their success with our services
- Help define and scale our customer success playbook
- Support recruitment and mentoring of future team members as we grow
- Collaborate with delivery, product, and leadership teams to be the voice of the customer internally
- Attend occasional in-person meetings across the UK with clients and our team
What we’re looking for
- 5+ years’ experience in customer success or client-facing roles, ideally in consulting, renewables, or sustainability sectors
- Proven track record of managing and expanding key client accounts
- Strong commercial acumen with experience driving revenue through renewals and expansions
- Self-starter who thrives in a fast-paced, scale-up environment
- Excellent communicator, relationship builder, and problem solver
- Based in the UK and able to travel occasionally for team and client meetings
- We are unable to offer sponsorship at this time
What you’ll get
- Up to 50% commission
- Meaningful work in the renewables sector
- Opportunity to shape a growing team and function
Apply now or reach out for a confidential chat.
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