Overview
Pyrford Lakes in Woking is seeking Hospitality Shift Leaders to join our team. As a Shift Leader, you'll play a vital role in ensuring the smooth operation of our clubhouse, lead events, supervise staff, and deliver exceptional service to our guests. Working closely with the Clubhouse Manager, you'll support day-to-day clubhouse management and foster a positive, sales-focused, and engaging atmosphere for both our team and our members.
Responsibilities
- Support the Clubhouse Manager in overseeing the daily operations of the clubhouse.
- Supervise, train, and motivate staff to deliver exceptional service to members and guests.
- Assist in developing and implementing policies and procedures that improve efficiency and enhance customer satisfaction.
- Manage inventory, stock control, and ordering to ensure availability while minimising waste.
- Maintain a clean, safe, and welcoming clubhouse environment.
- Help plan, organise, and deliver special events and promotions.
- Respond to member and guest concerns promptly and professionally.
- Work collaboratively with other departments to ensure smooth operations and outstanding guest experiences.
Requirements
- Proven experience in a supervisory role within the hospitality industry, ideally in a clubhouse, hotel, or similar setting.
- Strong organisational and problem-solving abilities.
- Excellent interpersonal and communication skills, with the ability to lead and motivate a team.
- Sound knowledge of food and beverage operations.
- Ability to remain calm and professional under pressure, effectively handling customer concerns.
- Flexibility to work evenings, weekends, and holidays as required.
- Exceptional attention to detail with a commitment to cleanliness, safety, and presentation.
- A genuine passion for hospitality and delivering outstanding guest experiences.
Benefits
- Pension
- Training and Development
- Free Golf
- 50% discount on food and beverage
- Staff referral programme
- Opportunities for Progression
Seniority level
Employment type
Job function
Industries
- IT Services and IT Consulting
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