Governance Officer

Overview of the role

Phoenix enables digital transformation in the workplace, empowering UK organisations to innovate and excel through cloud, data, AI, security, and collaboration solutions. We are seeking a Governance Officer to support the management and continual improvement of ISO standards, GDPR compliance, business continuity frameworks, and wider organisational governance.

What will you be doing?

ISO, compliance & governance:
You'll support the maintenance and development of ISO standards and internal policies aligned to ISO 27001, 9001, 20000, 14001, 22301, GDPR, NIS2 and wider governance frameworks.

Audits & risk management:
You'll conduct internal audits, produce audit reports, track corrective actions, and support process and root‑cause improvements.

Incident & data management:
You'll assist in recording, investigating, and resolving compliance, security, and data‑breach incidents, maintaining accurate documentation throughout.

Cross‑functional collaboration:
You'll work with teams across Phoenix to support compliance needs, contribute to bids and due‑diligence activities, and promote governance awareness.

Business continuity & resilience:
You'll support the development, testing, and improvement of business continuity and crisis management plans.

Regulatory monitoring:
You'll monitor regulatory and standards changes, advising on necessary actions and helping to implement updates across the organisation.

What we’re looking for

• Experience in compliance, audit, governance, legal, or risk‑related roles
• Ability to interpret regulations, ISO standards, and organisational policies
• Awareness of ISO 9001, 27001, 22301 and GDPR
• Understanding of risk identification, mitigation, and security principles
• Strong ethical standards and professionalism
• Ability to manage multiple tasks and work proactively
• Strong written communication and documentation skills
• Proficiency with Microsoft Office
• Adaptable and comfortable in a fast‑growing environment
• A collaborative team player able to support and mentor others

Key skills

• Knowledge of ISO standards & GDPR
• Experience with audits and compliance processes
• Strong analytical and problem‑solving ability
• Clear written communication & documentation skills
• Good time‑management and multitasking
• Proactive, organised, and detail‑focused
• Relationship‑building skills
• Commitment to continuous learning

Whyshouldyouapply?

At Phoenix, our philosophy is simple – we aim to be the UK’s leading IT solution and managed service provider and that means we recognise thatit’sour people who are the heart of everything we do.

We do this by providing the encouragement,supportand skill development that you need to be thevery bestyou can be at work. We are proud of our culture, so much so that we have developed our Culture Blueprint which you can read here.

Practical stuff

Where is the role based?
OurHQisin Pocklington (YO42)andthis rolecan be Hybrid with 2/3 weekly visits to the office.

How many interviews?
Following a screen with the Recruitment Team you can expect a two-stage interview process, one online and one in-person.

What are the benefits?
You can read about the benefits on offer here