Tech Support Lead

Qualifications

• 10 years experience in Application support/maintenance in Telecom domain
• Good understanding of ITIL process & Experience of leading a team
• Good knowledge of GCOOMS, ArcGIS, GCP and Kubernetes
• Good understanding of Java and willing to learn new technologies.
• Hands-on Experience in Unix/Linux Operating System & Shell Scripting, SQL, PL/SQL
• Excellent analytical and problem-solving skills, communication Skill
• Understanding and L2, L3 operations experience of relevant domain (OSS, B2B, Wholesale, Corporate)

Responsibilities

• Root cause analysis and problem management for recurring issues
• Create work arounds which can be applied by junior team members
• Perform Change management, Planning, Coordination and deployment in pre-prod, prod environments
• Responsible for CSIP, Automation of manual jobs/activities
• Analyse vulnerabilities and progress vulnerability fixes
• Perform capacity management activities
• Perform Disaster Recovery activities, failover testing

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