Inside Sales Executive

£28k per annum plus performance related bonus

Full-time, 37.5hours per week, based onsite

09:00-17:00 Monday – Friday

The Unicorn Group is a dynamic manufacturing business based in Lisburn, Northern Ireland. There are four companies within Unicorn Group operating across different industries and we supply a diverse range of products to global markets.

THE ROLE

Due to continued growth, we’re seeking a proactive, target driven and personable Inside Sales Executive to join our existing sales and marketing team within Unicorn Flooring, a Unicorn Group company specialising in high-quality PVC flooring solutions.

This is a target-driven role focused on responding to direct inbound sales enquiries, following up on leads and managing sales-related tasks at various stages of the sales process, using our CRM system, HubSpot. You’ll play a key role in converting interest into sales, supporting our Business Development Manager and ensuring a smooth and professional customer experience throughout.

KEY DUTIES AND RESPONSIBILITIES

• Follow up on leads and sales tasks assigned through HubSpot, ensuring timely and effective communication and execution of tasks
• Proactively engage with potential customers to identify needs and recommend suitable flooring solutions
• Provide excellent customer service by handling inbound and outbound calls, emails and other messaging platforms (What’s App/FB messenger) with professionalism and speed
• Provide basic product information and resolve queries or escalate where necessary
• Maintain accurate records of interactions and sales opportunities in HubSpot
• Collaborate with the wider sales and customer service teams to ensure a consistent and positive customer experience
• Support other ad hoc administrative duties as required

LEVEL OF QULAIFICATION AND EXPERIENCE REQUIRED

• At least 1 years’ experience in an inside sales/telesales role, with a strong track record of handling bothinbound and outbound callsto drive sales and customer engagement
• Familiarity with CRM systems such as HubSpot would be beneficial however full training will be provided
• French language skills – spoken and written – would be an advantage
• Experience working with product-based businesses or in B2B sales

THE IDEAL CANDIDATE

• Confident communicator with a friendly, persuasive telephone manner
• Comfortable working towards targets or KPIs
• Organised, detail-oriented and able to manage multiple tasks efficiently
• A team player with a proactive and positive approach to work

WHAT WE OFFER

• 33 days annual leave increasing to 35 days after completion of 2 years’ service.
• Onsite gym open from 6am-11pm, Monday- Friday.
• Free onsite parking.
• Income Protection Policy to provide percentage of salary in the event of long-term sickness*.
• Easy access from Lambeg railway station, M1 Motorway and Belfast City Centre.
• Death in service benefit of 4 times annual salary*.
• Onsite EV charging.

If you would like to join a progressive local company, we would love to hear from you! Please forward your cv to caireen.toal@unicorn-group.com no later than20/02/26at 12 noon. Further information about Unicorn Group is available on our website: www.unicorn-group.com

Unicorn Group reserve the right to enhance the essential / desirable criteria in order to facilitate shortlisting if required.

*Eligibility criteria apply

At Unicorn Group, we provide equal opportunities and are committed to the principle of equality regardless of race, colour, ethnic or national origin, religious belief, political opinion or affiliation, sex, marital status, sexual orientation, gender reassignment, age or disability.

Should you require any reasonable adjustments throughout our recruitment process, please don't hesitate to let us know.

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