Company: Believ
Location: London
Posted: April 11th, 2026
Believ, formerly known as Liberty Charge, is a Charge Point Operator (CPO) on a mission to make sustainable transport accessible to everyone. We’re building the UK’s most reliable electric vehicle charging network that doesn’t cost the earth and leaves no one behind. Providing equitable access to electric vehicle charging and cleaner air for all is at the heart of the Believ mission. We work with local authorities and businesses to deliver reliable, high‑quality charging networks at pace, at scale and at zero cost.
We offer the advantages of a scale‑up with the security and long‑term backing from Liberty Global (the owners of Virgin Media O2) and Zouk Capital (managers of the Government’s Charging Investment Infrastructure Fund). You’ll join at the start of our scale‑up phase and work with a passionate, supportive team in a fast‑paced, results‑driven environment.
As the Customer Service Representative, you will be central to ensuring electric vehicle (EV) drivers have a great experience when they use our network of public charge points.
You will act as second‑line support, resolving escalations from our outsourced call centre or direct queries from customers (EV drivers) themselves via email or our back‑office ticketing system.
Your (soon‑to‑be) expertise in our products and services will allow you to resolve many queries quickly and efficiently. For more complex cases, you’ll also work closely with other members of the Consumer Team to investigate back‑office or software issues and often work closely with our Network Operations Team to resolve any network faults. At other times queries and feedback may require further escalation to our 3rd party software support partners, or to other teams within Believ. The role will therefore involve working across a range of parties to understand the root causes of problems, improving our processes and ensuring customer satisfaction.
At Believ, we are building a culture that attracts and retains the best talent. We are a dedicated and high‑performing team, accustomed to working at pace in an ever‑evolving industry, and we are looking for people who are as passionate as us about cutting carbon emissions and providing cleaner air for all. The successful candidate will have the following attributes and skills:
* This perk can only be availed for the following calendar year by employees who started before 1st December
The role is a full‑time position, working Wednesday through Sunday. It is a hybrid role: we ask that the successful candidate works from our Southwark office on Wednesdays and Thursdays, with the remaining days (Friday to Sunday) worked remotely. Believ is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for our people.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.