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Base pay range
Customer Support Executive
6 Month Fixed Term Contract
Location: Milton Keynes
Are you an organised, detail-focused professional with an interest in global events? We are looking to recruit a Customer Support Executive to join a dynamic team supporting high-profile projects and client-facing activities.
This role is ideal for someone with strong administrative and online customer service experience, comfortable managing communications, databases, and operational processes in a fast-paced environment.
This is an initial 6 month fixed term contract with the possibility of the role being extended.
Key Responsibilities:
- Manage customer/delegate communications across multiple projects, ensuring accuracy, professionalism, and timeliness.
- Maintain and update databases, registration platforms, or internal systems, producing reports and insights as required.
- Coordinate with project teams and third-party suppliers to ensure smooth delivery of services.
- Provide high-quality customer support, addressing queries and resolving issues promptly.
- Assist with project documentation, reporting, and process improvement initiatives.
- Contribute to a culture of continuous improvement and share lessons learned with colleagues.
- Undertake travel when necessary to support on-site project delivery.
Skills & Experience:
- Proven experience in customer service, client services, or administrative roles.
- Strong communication skills, both written and verbal.
- Excellent attention to detail and organisational skills.
- Comfortable managing and interrogating data, with good Excel and digital literacy.
- Ability to prioritise tasks and manage a busy workload effectively.
- Interest in supporting projects or experiences in a dynamic, fast-paced environment.
- Experience with online platforms or digital tools is desirable but not essential.
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