Program Support Manager

Overview

Safran - Here, we craft excellence together. At Safran, excellence is a journey - and we'd love you to be a part of it. As a global leader in aerospace, defence, and space, we are proud to be a company where diversity, innovation, and opportunity come together to shape a sustainable future. We are looking for passionate individuals to join our Customer Support team as a Program Support Manager at our Pitstone site. At Safran, we understand that diversity and inclusion make teams stronger and more effective, and as an organisation, we are committed to fair and equitable employment practices for everyone and are proudly a Disability Confident Employer. We also know that some candidates may be put off applying for jobs where they don\'t meet 100% of the criteria outlined in the advert, however, we encourage anybody to apply if you can demonstrate a variety of skills and experience relevant to the requirements of this role. We will consider all applicants who meet the minimum essential requirements regardless of their identity or background. Please let us know in your cover letter if you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation. We will make every effort to respond to your request for assistance as soon as possible - including guaranteed interviews under the Disability Confident Scheme for those that qualify.

Your Role

As Program Support Manager, you\'ll play a pivotal role in Safran Electrical & Power\'s vision to elevate customer satisfaction through operational excellence and contract management. Acting as a critical link between our teams and major Original Equipment (OE) customers, you\'ll oversee aftermarket support, ensuring contractual performance and supporting the profitable growth of our services.

Key Responsibilities

• Oversee and deliver the execution of product support contracts, ensuring operational and financial targets for MRO, spares, and AOG inventory are achieved.
• Manage budget definition for support activities and contribute to strategic development of new support/service business lines.
• Lead negotiations of service contracts (PSA), price escalations, retrofit/repair services, and claims with OE clients.
• Produce monthly KPI reports and conduct business reviews with customers.
• Coordinate cross-functional teams and lead EIS plans for new products or contracts.
• Manage technical issue resolution, documentation deliveries, and obsolescence management in partnership with customers.
• Drive performance at repair stations, leading recovery plans as necessary.
• Champion continuous improvement and act as guarantor for programme profitability and customer satisfaction.

Qualifications

• Degree qualified in Business, Engineering, Sales, or related field (or equivalent experience).
• Strong knowledge of aviation aftermarket and MRO markets.
• Proven organisational and leadership skills.
• Commercial acumen with a focus on profitability and negotiation.
• Ability to build robust relationships and operate effectively under customer pressure.
• Strong communication, influencing, and cross-cultural sensitivity.
• Willing and able to travel domestically and internationally (c.30%).
• Experience managing cross-functional teams in a complex technical environment.

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