Location: Hybrid (1 day/week in Manchester office)
Type: Full Time (37.5 hours/week, Monday to Friday)
Purpose: Support the Manager in Back-Up Care programme development, project management, and stakeholder engagement. Assist with policy development, sales support, and new programme initiatives.
Responsibilities:
- Support strategic programme initiatives and project management.
- Manage key deliverables, metrics, and issue resolution.
- Conduct programme/client analysis and recommend improvements.
- Act as a subject matter expert for the Back-Up Care programme.
- Provide expertise to internal stakeholders.
- Support programme collateral and maintain policy integrity.
- Manage a small team of Support Executives.
- Operationalise new care types/products and support special projects.
- Update stakeholders and report on key metrics.
- Maintain relationships with US counterparts.
- Strong analytical skills and attention to detail.
- Experience in driving improvements and working independently.
- Excellent communication and customer service skills.
- Stakeholder management and Microsoft Office proficiency.
- Experience with BI tools (e.g., Qlik), childcare/eldercare industry, employee benefits market, and CRM systems.
Personal Attributes:
- Organised, good communicator, influential, and inspirational.
Company Commitment: Bright Horizons is committed to inclusivity and welcomes applicants from all backgrounds. Reasonable adjustments will be considered. Enhanced DBS required for all roles.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Education, Project Management, and Analyst
Industries
Higher Education and Education
#J-18808-Ljbffr