Customer Demand Planner (CDP)
Paisley, Renfrewshire, UK
Job Description
The Customer Demand Planner (CDP) role at Thermo Fisher Scientific Inc. offers an outstanding opportunity to work in a dynamic manufacturing environment. By using our world‑class resources and proven demand planning strategies, you will play a pivotal role in crafting the future of our supply chain processes.
What you will do?
- Be the trusted authority of demand forecast, managing a detailed rolling 3‑24 month plan using historical data, customer forecasts, and industry insights.
- Collaborate externally with customers on their manufacturing plans and purchase projections, striving for a detailed demand signal.
- Support Commercial teams to improve collaboration with customers, strengthening relationships through mutual benefits.
- Own customer interfacing meetings, ensuring clear agendas, inputs, outputs, risks, and opportunities that culminate in the demand plan.
- Lead the monthly demand Interlock process for customers through alignment meetings with Commercial partners.
- Interface and collaborate internally with Product Demand Planners and Product Managers.
- Build an extensive knowledge base of Thermo Fisher bioprocessing materials used in key customer products.
- Maintain and refine Core Account metrics such as forecast accuracy, forecast bias, and forecast benefit.
- Drive collective understanding of customer metrics and trends, implementing proactive actions to increase efficiencies.
- Monitor short‑term customer demand plan attainment and support Customer Service in crafting order patterns for constrained materials.
- Provide ongoing Thermo Fisher lead time updates to customers, ensuring master data alignment allowing for seamless supply chain interaction.
- Participate in crafting the 'CDP Playbook' for consistent training and standard work across the team.
- Support OTIF/OTTP and LTA research, analysis, and act as a liaison to the customer on these critical metrics.
- Work with customers to acquire current inventory levels of Thermo Fisher BioProduction‑based products regularly.
- Investigate and communicate lead‑time changes to customers for efficient order placement and forecasting integrity.
Basic Qualifications
- BS/BA degree in supply chain, operations management, engineering, business administration.
- 5+ years of experience in demand planning, sales operations, forecasting, or customer excellence role.
- Understanding of the SIOP or IBP process, statistical forecasting methodologies, and CRM concepts.
- Strong analytical skills with the ability to interpret, translate, and understand data and covert them into meaningful customer insights.
- Proven customer interpersonal skills and agility in helping to solve customer concerns.
- Outstanding teamwork skills both inside and outside the organization.
- Demeanor geared towards achieving outcomes and driving improvement.
- Proficient in using Microsoft Office applications and ERP systems.
Preferred Qualifications
- Experience in the Pharma/Biotech industry.
- Familiarity with Demantra or other Demand Planning Tools.
- Salesforce.com CRM experience.
- Power BI experience.
- Professional certification such as CPIM or CSCP.
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