Operations Manager - London Office (EMEA)
Day-to-day leadership and operational oversight for WALT Labs' EMEA headquarters, ensuring the London office runs with precision, protects culture integrity, and maintains executive visibility when the CEO is abroad.
Responsibilities
- Serve as a stabilizing presence: calm, credible, and consistent.
- Act as an extension of the CEO's leadership philosophy: direct, fact-based, and execution-focused.
- Manage interpersonal dynamics, de-escalate tension quickly, and ensure respectful communication across all levels.
- Protect organizational focus by separating business priorities from personality friction.
- Own daily rhythm: attendance, workspace readiness, partner visits, and internal events.
- Oversee logistics for visiting Google Cloud teams, workshops, and client sessions.
- Coordinate with Finance on vendor payments, budgets, and office expenses.
- Maintain basic compliance with UK HR, payroll, and immigration partners.
- Track and report regional OKRs, utilization, and delivery health.
- Support onboarding and offboarding of EMEA hires and contractors.
- Maintain a weekly one-pager to the CEO summarizing office attendance, morale signals, delivery blockers, and partner engagement.
- Build trust with engineering and delivery leads to surface issues early, especially where tone, escalation, or cross-cultural friction arise.
- Host partner and client meetings professionally; manage scheduling, preparation, and hospitality.
- Ensure all partner visits and client touchpoints are logged, followed up, and visible to global leadership.
- Reinforce WALT's reputation for responsiveness and operational maturity.
Requirements
- 5–8 years in operations, HR business partnering, or professional‑services coordination within a high‑growth tech or consulting environment.
- Unflappable under pressure; can hold boundaries with senior technical leaders respectfully.
- Emotionally intelligent; reads tone and intent quickly and adapts approaches to keep collaboration productive.
- Execution discipline; keeps systems, documentation, and follow‑through tight; drives completion rather than consensus.
- Understanding of both US and UK workplace norms; comfortable translating between them.
Benefits
- Private medical insurance
- Paid time off
- MacBook laptop
- Real transparency into the company
- Hybrid work flexibility
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