Location: London / Hybrid (2–3 days per week in office)
Reports to: Commercial Strategy Director
Type: Permanent, Full-time
The Role
As Revenue Operations Manager, you’ll own the setup, optimisation and ongoing management of our commercial data stack - from CRM configuration and sales forecasting to executive reporting.
You’ll work cross-functionally with Sales, Finance and Delivery to ensure that we have a single source of truth on revenue, pipeline and performance.
This is both a hands‑on systems role and a strategic business partner position; ideal for someone who thrives on building structure, insight and efficiency in a scaling consultancy environment.
Key Responsibilities
Systems & Data
- Own and optimise HubSpot CRM, ensuring accurate deal data, workflows and integrations.
- Design and maintain reporting dashboards across CRM, Monday.com and Finance tools.
- Manage data governance and quality — defining field ownership, validation rules and audit processes.
- Automate routine reporting and reduce manual data entry through integrations and workflow tools.
Forecasting & Reporting
- Lead the monthly forecasting process with Sales and Account Managers.
- Deliver accurate revenue and margin forecasts (±5% variance to actuals).
- Produce and continuously refine the monthly SLT commercial performance pack (pipeline, conversion, utilisation, and margin metrics).
- Partner with Finance to reconcile CRM pipeline data with invoicing and revenue recognition.
Process & Continuous Improvement
- Map and optimise the end‑to‑end quote‑to‑cash process.
- Identify and implement system or process enhancements that improve visibility and speed of reporting.
- Train and support sales and operations users to ensure adoption and consistent use of systems.
- Champion a data‑driven culture within the commercial team.
About You
- 4–8 years’ experience in Revenue Operations, Sales Operations or Commercial Analytics, ideally in a services or consulting environment.
- Hands‑on expertise with HubSpot (or Salesforce) including customisation, automation and reporting.
- Strong analytical and Excel / Google Sheets skills; confident building dashboards or reports.
- Experience managing or improving sales forecasting and pipeline accuracy.
- Excellent stakeholder management and communication skills, comfortable with senior audiences.
- Experience integrating CRM data with finance or delivery systems (e.g. Monday.com, Xero, or PSA tools).
- Understanding of consulting commercial models (T&M, SoW, margin tracking).
- Exposure to automation tools (Make, Zapier, Power Automate, etc.).
- Join a rapidly expanding start‑up where personal growth is a part of our DNA.
- Benefit from a flexible work environment focused on deliverable outcomes.
- Receive private medical insurance through Aviva.
- Enjoy the benefits of a company pension plan through Nest.
- 25 days of annual leave plus UK bank holidays.
- Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources.
- Participate in a generous employee referral program.
- A highly collaborative and collegial environment with opportunities for career advancement.
- Be encouraged to take bold steps and embrace a mindset of experimentation.
- Choose your preferred device, PC or Mac.
Diversity & Inclusion
- Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued.
- Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all.
- Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace.
What Happens Next?
Our Talent Acquisition Team will be in touch to advise you on the next steps. We have a two‑stage interview process for most of our consultants. In certain cases, we may include a third and final stage, which is a conversation with the company Partners. This will only be considered if deemed necessary.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology
Industries
IT Services and IT Consulting
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