Mortgage Network Compliance Supervisor

About the job Mortgage Network Compliance Supervisor

Mortgage Network Compliance Supervisor (Remote)

We are seeking a Mortgage Supervisor with a strong knowledge of, and experience of, supporting brokers to achieve CAS, & maintaining CAS, along with file reviewing process & regulations to join our growing team in the UK.

The successful candidate will play a crucial role in overseeing and maintaining competence with regulatory requirements governing mortgage lending activities. With a focus on integrity and attention to detail, this individual will safeguard the interests of our clients and uphold the reputation of our organisation.

This role is a full time, permanent position working remotely from home.

Key Responsibilities

Working with the Compliance Manager to:

• Support an adviser to achieve Competent Adviser Status
• Support the advisers to maintain Competent Adviser Status
• Training and Education – get involved with the Induction training of both mortgage & equity release advisers
• Increase awareness & compliance regulations of Equity Release
• Quality Assurance and Monitoring – complete business standards reviews and observations
• Complete reviews of mortgage, insurance and equity release cases, provide feedback on risks, shortfalls or potential fraud for adviser action
• Undertake 121 meetings ensuring all KPIs are being met by the adviser
• Deal with adviser queries by phone/email
• Monitor AR CPD records and provide feedback
• Review sales promotions and documentation and provide feedback/guidance as required
• Point of contact for customer complaints
• Identify potential process/systems/documents improvements
• Knowledge of FCA regulatory requirements
• Experience of supervising a team of mortgage advisers
• Knowledge and experience of mortgage/protection/equity release file reviewing process and requirements
• Coaching and mentoring skills
• Able to handle difficult conversations
• Experience of handling customer complaints

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