LCV Service Advisor

Experienced LCV Service Advisor - Mercedes Benz of Plymouth

Location: Mercedes-Benz of Plymouth Van Aftersales
Salary: £29,500 per annum (OTE £36,800.00)
Hours: Monday - Friday on alternating weekly shifts 07:30-16:00 and 09:30-18:00 (30 minute lunch break). Saturday shifts on a rota.

A little about us
Mercedes-Benz South West are proud to be part of City West Country Limited, a privately owned enterprise with a rich history spanning over three decades in the motor industry. Our Mercedes-Benz business thrives across our 4 dealerships, Exeter, Taunton, Plymouth and Truro.

As a member of the Mercedes-Benz South West team, you will not only benefit from the expertise cultivated through years of industry experience but also enjoy a host of great benefits. Fulfil a career with an industry leading brand following a structured development path.

About the Role

You will work closely with our workshop ensuring work is organised and completed, while utilising the workshop to its maximum capacity, always maintaining our highest levels of customer service expected. The primary focus being upselling additional work and add ons

What can we offer you?

• 25 Days holiday (plus bank holidays)
• Bonus scheme
• Employee car scheme
• Scottish Widows Salary sacrifice Pension Scheme available
• Employee Assistance Programme
• Benefits Hub with 1,000s of amazing deals on all brands employees love
• Life Assurance
• Enhanced Sick pay
• Excellent training and support
• Career progression
• Aspiring Managers programme
• Cycle to work scheme
• Eye care vouchers
• Long Service awards

Service Advisor Responsibilities:

• Responsible for prioritising customer requirements throughout the service operation
• Responsible for ‘ front of house’ customer technical/ vehicle enquiries, customer road tests
• Responsible to ensure every opportunity is met to achieve customer ‘Fix First Visit’
• Allocates the flow of work into the workshop, maximising available resources
• Ensure adherence to company standards for quality control within the workshop – maintains a quality system
• Adherence to VHC process & other compliance based documentation used daily.
• Manages the standard and quality of technical information
• Ensures that the authorisation of warranty and goodwill meets the manufacturers recommendations

What's required from you?

• Previous service experience within the Motor industry
• Experience of a customer focused environment
• Specialist/ technical product knowledge
• Good interpersonal and organisational skills
• Admin and IT Skills

We are passionate about creating a diverse and inclusive place to work, with a commitment to equality and fairness at the heart of our values and everyday practices and policies. We aim to recruit, nurture and retain a diverse workforce that reflect the diversity of our customer base.

Experience:

• Motor Industry: 2 years (preferred)

Licence/Certification:

• Driving Licence (preferred)

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