Life Claims Assessor at Accenture UK & Ireland

Overview

Accenture UK & Ireland is hiring a Life Claims Assessor to join its remote team. This full‑time role offers a competitive salary between £30,000 and £35,000, depending on experience, and the opportunity to make a meaningful difference in the lives of vulnerable customers. If you’re an experienced claims professional with a passion for customer service and a proactive mindset, this is your chance to join a global leader in innovation and client care.

Key Information

• Job Title: Life Claims Assessor
• Company: Accenture UK & Ireland
• Location: Remote (United Kingdom)
• Work Type: Full-Time
• Salary: £30,000 – £35,000 per annum (based on experience)
• Contract Type: Permanent
• Application Deadline: Rolling (early application encouraged)

About Accenture UK & Ireland

Accenture is a global professional services company known for its commitment to innovation, technology, and customer‑centric solutions. With a strong presence in the UK and Ireland, Accenture partners with clients across industries to deliver transformative outcomes. The Life Claims Assessor role is part of a team dedicated to supporting policyholders during critical moments, ensuring fair, timely and compassionate claims decisions.

Job Description

As a Life Claims Assessor, you’ll manage individual protection claims from initial notification through to final settlement. You’ll assess claims in line with client philosophy and policy terms, ensuring decisions are fair, evidence‑based, and delivered with speed and accuracy.

You’ll communicate regularly with customers, intermediaries, doctors, service providers, reinsurers, and the Financial Ombudsman Service (FOS). Your role will also involve resolving appeals and complaints, building relationships, and contributing to continuous process improvement.

Key Responsibilities

• Assess life insurance claims in accordance with policy terms and industry guidelines
• Manage claims from notification to settlement within agreed authority levels
• Communicate with customers, intermediaries, and service providers via phone and email
• Obtain additional information to support claims decisions
• Explain claims requirements and outcomes clearly and professionally
• Resolve appeals and complaints with empathy and efficiency
• Collaborate with internal teams including Underwriting, Actuarial, and Client Services
• Contribute to innovation and process improvement in claims operations
• Maintain high standards of customer service and compliance

Candidate Requirements

To be successful in this role, you should have:

• Recent experience assessing claims for life underwritten protection products
• Excellent interpersonal and communication skills
• Strong organizational abilities and multitasking skills
• A proactive, customer‑focused attitude
• Ability to manage workload independently and meet service standards
• Commitment to continuous improvement and professional development

Benefits

• Remote work flexibility
• Salary range: £30,000–£35,000
• Opportunities to work with industry‑leading professionals
• Access to training and development resources
• Inclusive culture focused on innovation and impact
• Support for wellbeing and work‑life balance

How to Apply

Click here to submit your application. Include your CV and a brief cover letter highlighting your experience in life claims assessment and your commitment to customer service. Applications are reviewed on a rolling basis, so early submission is recommended.

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