Customer Service Manager

This range is provided by Summit Systems Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Summit Systems Ltd

Managing Director | People Manager | Recruitment Manager | Head of Recruitment

Job Title: Customer Service Manager

Bonus: Performance-based

Benefits: Private Health Care, Pension Scheme, 25 Days Holiday (increased with service)

About the Role:

Summit Systems, a leader in the plastics industry, is seeking a dynamic and results-driven Aftersales Manager to join our team. In this role, you will be responsible for driving the sales of servicing contracts, spare parts, breakdown cover, and training services for our cutting-edge plastics ancillaries and process cooling systems. You will work closely with both sales and technical teams to ensure the delivery of exceptional service and support to our clients, enhancing their operational efficiency and reliability.

Key Responsibilities:

• Develop and implement strategies to increase sales of aftersales services, including servicing contracts, spares, upgrade kits, and equipment training.
• Provide exceptional customer service, addressing client needs and promptly resolving issues.
• Collaborate with sales and technical teams to identify and pursue upselling and cross-selling opportunities.
• Monitor market trends and competitor activities to keep the business ahead in the industry.
• Prepare and present regular reports on sales performance and customer feedback.
• Provide technical expertise and support to internal teams and clients.
• Maintain effective communication strategies to ensure timely project/product delivery and customer satisfaction.
• Stay updated on industry trends, advancements, and technologies in process cooling systems.
• Identify and implement improvement and sales opportunities across the business.

Key Requirements:

• Proven experience in aftersales services or customer care management, preferably within the plastics ancillaries or process cooling industries.
• Excellent customer relationship management skills, with a strong track record of maintaining long-term client relationships.
• Strong problem-solving abilities and the ability to resolve technical issues quickly.
• Exceptional communication and interpersonal skills.
• Ability to manage multiple projects and priorities simultaneously.
• A solid understanding of the technical aspects of the products and services offered.
• Proven ability to meet or exceed sales targets, with strong negotiation skills.

Why Join Summit Systems?

• Competitive salary with performance-based bonuses.
• Company vehicle with fuel card.
• Hybrid working and flexible hours.
• Private health care and pension scheme.
• 25 days holiday plus additional days with service.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Customer Service

• Industries

  Industrial Machinery Manufacturing

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