Night Manager

We are currently looking to recruit for an experienced Night Manager to join the Front Office team at SCHLOSS Roxburghe. This is a permanent, full-time position, working 40 hours per week, 10 hour shifts, 4 days on and 3 days off.

The Night Manager is responsible for the day-to-day running of Nights; to ensure the smooth operation of services is always provided and create an exceptional experience for our guests.

Your Key Responsibilities

• Takes responsibility for the hotel, guests and the staff present during the night, assuming the role of Manager on Duty
• Conducts regular security walk arounds of the building and is responsible for the security and peace of the hotel and guests
• Ensuring EOD Process is run at an appropriate time, and all relevant preparatory work is done
• Is the contact person for all problems and guest complaints during the night and ensures an effective solution for the guest
• In an emergency situation or fire alarm activation, assumes the appropriate responsibilities and follows the Fire procedure and Health and Safety protocols at all times
• Monitors the incoming phone and email correspondence during the night
• Responsible for the correct management of a checklist as well as the timely execution of wake-up calls and ordered daily newspapers
• Prepare for the day ahead, ensure that all FOH areas are set by 6am and ready for guests
• Documents and communicates all noteworthy events of the night in handover
• Ensure the Daily Info Sheets are correct and sent out at a relevant time
• Accepts sick leave calls within the night service for all departments of the house, forwards it to the appropriate places
• Represent the management in their absence during the night
• Responsible for light daily cleaning of some public areas
• Recognise that operations must run 24 hours, 7 days a week, without interruption
• High level of confidentiality and discretion towards guests and colleagues to be maintained at all time
• Supervise tasks of Night Guest Services Host and Night Cleaners

Your Knowledge & Capabilities

• You are an excellent communicator, both verbal and written, with the ability to communicate effectively with people at all levels
• You are confident with problem solving and complaint handling
• You are detail-oriented, accurate data entry and strong computer skill
• You are enthusiastic and have a positive personality with the ability to build genuine and trusting relationships

Proven Experience/Qualifications

• Previous supervisory or management experience essential
• Minimum of 2 years’ experience in guest facing role desirable
• Experience in the hospitality industry, preferably in a comparable position or industry
• Full, clean UK driver’s licence is essential

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management

Industries

• Hospitality

Base pay range

The pay range is provided by SCHLOSS Roxburghe. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

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