Senior People Business Partner, FinTech

It’s true. At Mews, we dream big. As a Hotel Tech unicorn valued at $1.2b, we’re propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution, we’re enabling the world’s most revolutionary hospitality brands to accelerate their digital transformation.

We’re on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole...

About the role

This is a pivotal role for Mews FinTech's division as we enter the next phase of our high-growth journey. Our ideal candidate has a successful track record at highly financially regulated or fintech companies. You should also have experience positioning a company as a thought leader in their space. You'll receive high-level objectives from the leadership team and must figure out with your team how to accomplish those objectives using knowledge, data, and experience.

You won't find HR at Mews; we believe our people are much more than human resources. Mewsers are people and the People Team’s vision is to nurture a culture where we unlock their potential and where every Mewser can make an impact. We operate like a product team, encouraging cross-functional People work and having sprint reviews with the business. This approach builds trust and engagement from our stakeholders. We’ve got plenty on our roadmap for 2024, 2025, and beyond!

Your mission, should you choose to accept it:

• Employee Relations Management. Be an expert in industry best practices around functional areas of new trends and opportunities to constantly raise the bar on people deliverables.
• Employee Lifecycle Management. Maintain a strong focus on employee relations, performance management, employee engagement and retention activities, including an understanding of compensation and benefits and development activity.
• Learning & Development. Work closely with the L&D Manager, support the design and delivery of appropriate training and development programs with a focus on succession planning and talent development.
• Management & People Data Analysis. Demonstrate very strong analytical capabilities and influence business leaders with data-driven recommendations to improve performance, retention and the employee experience.
• People Team Programs Design & Execution. Develop and own the delivery of the strategic people-related plans for each Mews business leader, ensuring consistency with the People Team's key objectives and goals & enforcing consistency with our policies & procedures.
• Organisation Structure & Design. Work closely with Fintech Leadership and Talent Acquisition, build out a standalone function and drive a resource plan for critical senior hires to support org development and design and deliver compliance for IPO readiness.
• Champion collaborative cross-functional relationships and ensure alignment of People-related programs by partnering with fellow Mewsers (peers and colleagues).

You’ll be a great fit if you bring a few of the below with you:

• Proven track record as a strategic People Business Partner with success in a high-volume, fast-paced, hands-on environment within a FinTech company.
• Experience leading and managing complex cross-functional projects, including international expansion and opening new markets.
• Extensive experience in a highly regulated payment environment, with a deep understanding of compliance and payment licensing requirements.
• Strong knowledge and experience in compliance and payment licensing, acting as a subject matter expert to provide strategic guidance.
• Demonstrated strong commercial acumen, with the ability to make proactive, risk-adjusted decisions that drive business progress.
• Proven ability to thrive in a rapidly changing work environment, embracing ambiguity, and addressing challenges proactively.
• Experience in coaching and mentoring employees at all levels within the organization, fostering professional growth and development.
• Ability to understand business goals and recommend new approaches, policies, and procedures to continually improve business objectives and productivity.
• Fluent in English, ensuring effective communication and collaboration across the organization.

What’s in it for you?

Did you know that Mews was voted the Best PMS of 2024 and has previously held the title of Best Place to Work in Hotel Tech for two consecutive years? You do now. Most of that is down to our inspiring team, but part of it is because of some pretty amazing perks. As well as awesome colleagues and stimulating work, you'll get:

• Best-in-class Parental Leave Policy. At Mews, as the primary caregiver you get 6 months of fully paid parental leave, and as a secondary caregiver, you get 2 months of fully paid parental leave.
• Participation in the Company shares program.
• Flexible Benefits via the ThanksBen platform.
• Unlimited paid holiday (no, this is not a typo).
• Wellness Wednesdays (once a month, the whole company enjoys a day where you can attend to your own well-being).
• Remote/flexible working.
• Monthly working from home allowance and a monthly healthcare insurance allowance.
• Regular team events and socials.

Who is Mews?

We want to get to know you, so it’s only fair we tell you a little bit about ourselves first. Mews has been transforming hospitality since 2012. What began in a single hotel in Prague now powers thousands of hotels around the world, as they pursue their mission to develop transformational solutions for brands and create remarkable experiences for guests.

Since the beginning, Mews embraced being different. Mews is not simply a property management system, but a connected hospitality cloud with products across the hotel ecosystem and more integrations than anyone else.

From global hospitality brands to independent properties, hoteliers join Mews because they recognize the power of innovation. They understand that they can benefit from hotel tech that drives efficiency, maximizes revenue, and improves guest happiness.

Powering over 5,000 customers across more than 85 countries, Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses.

Ranked 24th in the FT 1000 list of the fastest-growing European companies in 2021, Mews has been recognized as the Best PMS by industry peers at the HotelTechAwards in both 2020 and 2024, consistently earning acclaim.

That’s what we do, but what about who we are? Mews’ culture is special and difficult to capture in words, which makes writing this tricky. You'll experience the freedom to be yourself and the ability to watch your ideas come to life. You’ll have an open line of communication and an open invitation to after-work drinks, be they virtual or in-person.

Everyone is welcome at Mews

To reimagine the art of hospitality, we need teams who represent our global and diverse customers and users. Our differences make Mews, so we welcome people of all backgrounds and identities to work with us. Embracing different perspectives, trying new things and feeling safe to bring your authentic self to work. If this sounds like you and you're ready to join a global, innovative, and exciting community, we'd love to hear from you!

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