NTT DATA Business Solutions Group is part of the NTT DATA Corporate Group, a top 10 global IT services provider headquartered in Tokyo, operating in more than 50 countries. We combine global reach with local intimacy to provide premier professional ServiceNow and SAP services, from deep industry expertise consulting to applied innovations in digital, cloud, automation, and system development to business IT outsourcing.
As Global Elite Partner for ServiceNow, we bring an added dimension of expertise and excellence to our suite of services, ensuring comprehensive solutions for our clients' diverse needs.
Our global award‑winning SAP practice, differentiated by innovation, is the undisputed leader in SAP S/4HANA, with about 500 SAP HANA clients and more than 300 SAP S/4HANA clients.
Our clients trust our deep experience and proven approaches - all around the world.
Job Summary
The ServiceNow Project Manager is responsible for the end‑to‑end delivery of ServiceNow projects, ensuring they are completed on time, within scope, and budget. This role requires strong project management skills, hands‑on delivery experience, and the ability to manage relationships with stakeholders at multiple levels. The Project Manager will work closely with the Delivery Director and ServiceNow Consulting to execute the delivery strategy.
Duties/Responsibilities
Customer Relationship Management
- Build and maintain strong relationships with project‑level stakeholders, ensuring clear communication, expectations, and satisfaction.
- Act as the primary point of contact for project delivery, addressing day‑to‑day concerns and issues.
Project Planning and Delivery
- Develop detailed project plans, schedules, and budgets, aligned with programme objectives and constraints.
- Monitor progress, identify risks, and implement mitigation plans to ensure successful project delivery.
- Coordinate resources, both internal and external, to meet project goals.
Team Leadership and Coordination
- Lead project teams, providing direction, guidance, and support to ensure tasks are executed effectively.
- Facilitate collaboration between technical teams, business stakeholders, and third‑party suppliers.
- Support team development through mentoring and coaching, fostering high performance and engagement.
Governance and Reporting
- Provide regular project updates to the Programme Director, Steering Committees, and other stakeholders.
- Ensure adherence to quality standards, risk management practices, and organisational delivery processes.
- Maintain accurate project documentation, including plans, status reports, issue logs, and lessons learned.
Change and Issue Management
- Manage project‑level change requests, assessing impact on schedule, budget, and resources.
- Act as the first line of escalation for delivery issues, escalating to the Programme Director when necessary.
Supplier and Vendor Coordination
- Coordinate with third‑party suppliers to ensure timely delivery of contracted work.
- Track supplier performance against agreed deliverables and escalate issues when required.
Required Skills/Abilities
- Bachelor’s degree in Business, Information Technology, or a related field.
- Proven experience managing ServiceNow projects, including planning, execution, and delivery.
- Strong stakeholder management skills, with the ability to communicate effectively at multiple levels.
- Excellent project management skills, including scheduling, budgeting, and risk management.
- Strong leadership abilities, capable of managing small to medium‑sized teams.
- Deep understanding of project governance, quality assurance, and industry‑standard practices.
- Problem‑solving and decision‑making skills to address complex project issues.
Skills
- Excellent communication and interpersonal skills.
- Strong organizational and time‑management skills.
- Proficiency in project management tools and methodologies.
- In‑depth knowledge of the ServiceNow platform and its capabilities.
- Ability to work under pressure and manage multiple priorities.
Benefits
- Home‑Based Contract: Enjoy the flexibility of a working from home contract subject to operational and project requirements, allowing you to manage your work environment effectively.
- Generous Holiday Allowance: Benefit from 28 days of paid holiday annually (pro‑rated for part time employees), providing ample time for relaxation and rejuvenation.
- "Free Fridays" Initiative: Experience the unique perk of "Free Fridays," granting you an additional 12 days off each year. With one Free Friday granted per month, you’ll have more time to pursue personal interests, spend quality time with loved ones, or simply recharge. (pro‑rated for part time employees)
- Financial Security: Rest assured with our Group Life Assurance offering, providing coverage of 4 times your base salary, ensuring financial protection for you and your loved ones.
- Pension Scheme: Secure your future with our employer pension contribution at a competitive rate of 5%. You have the flexibility to contribute a minimum of 4%, with the option to increase your contribution for added retirement benefits.
- Income Protection: Gain peace of mind with our Group Income Protection plan, safeguarding your income in the event of unexpected circumstances.
- Health and Well‑being: Priorities your health with our comprehensive Private group fund provided by WPA. Additional benefits provided include: 24/7 helpline, 1‑2‑1 Lifestyle coaching, financial and legal support etc.
- Technology and Tools: Receive essential tools for success, including a laptop and mobile phone for both business and personal use, ensuring seamless connectivity and productivity.
- Wellness Initiatives: Take advantage of our cycle to work scheme, promoting active commuting and supporting your well‑being with sustainable transportation options.
- Environmental Responsibility: Embrace sustainability with the option to join our Electric Car Leasing scheme, contributing to a greener future while enjoying the benefits of eco‑friendly transportation.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Product Management and Consulting
Industries
IT Services and IT Consulting, Information Services, and Business Consulting and Services
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