As a Mandarin-speaking Customer Support Representative, the main responsibility is to provide exceptional customer service to Mandarin-speaking clients in the forex trading sector.
Responsibilities
- Respond promptly and professionally to inquiries from Mandarin-speaking clients via phone, email, and live chat.
- Provide accurate information about forex trading platforms, products, services, and account-related queries.
- Assist with account registration, verification, and documentation for onboarding Mandarin-speaking clients.
- Guide clients on using trading platforms, explain basic trading concepts, and provide relevant technical support.
- Address client issues, concerns, and complaints in an efficient manner; elevate complex cases as needed.
- Collaborate with compliance, sales, and other teams for a seamless client experience and regulatory compliance.
- Maintain detailed records of client interactions and resolutions in the CRM system.
- Participate in ongoing professional development to improve forex trading knowledge and customer service skills.
Qualifications
- Fluency in Mandarin is essential; English proficiency is also required.
- Recent graduates welcome to apply.
- Experience and knowledge of forex trading concepts is a plus.
- Excellent communication and the ability to explain complex information clearly.
- Strong problem‑solving, analytical, and time‑management skills, including multitasking and prioritization.
- Ability to work independently and as part of a team in a fast‑paced environment.
- Tech‑savvy with good understanding of trading platforms and software applications.
- High level of professionalism, integrity, and empathy when dealing with clients.
- Flexibility to work in shifts.
Compensation & Schedule
- Pay: 26,000.00‑27,000.00 per year.
- Benefits: Company events, pension scheme, flexitime; working days are Monday to Friday.
Seniority Level
Employment Type
Job Function
- Customer Service and Administrative
Industries
- Financial Services and Securities and Commodity Exchanges
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